Aprameya Aithal

As Incident Manager, I ensure swift resolution to unexpected events. In my role as Release Manager and Coordinator, I meticulously plan and deploy software releases, focusing on continuous improvement. Additionally, as a Subject Matter Expert for Application Performance Management, I address concerns, mentor colleagues, and optimize performance for seamless operation.

Incident Management:

Release Management and Coordination:

Engaged in Change Management and Application Maintenance, collaborating closely with front-end counterparts to architect web services for seamless integration. Demonstrated proficiency in resolving production issues within tight SLAs, ensuring efficient compliance across 7 systems.

Application Performance Management Expertise: Core Capabilities and Tasks

• Leveraging diverse monitoring tools and techniques, I oversee applications and infrastructure, adeptly gathering performance data for comprehensive analysis.
• Proficient in diagnosing performance bottlenecks, I swiftly identify root causes and implement tailored solutions to optimize application functionality and efficiency.
• Demonstrating expertise in fine-tuning applications, databases, and servers, I ensure peak performance and scalability to meet evolving demands.
• With a keen eye on alerting mechanisms, I swiftly respond to incidents, implementing proactive measures to mitigate risks and prevent future issues.
• Drawing on extensive experience in capacity planning, I forecast resource requirements, scale infrastructure, and optimize resource utilization to sustain optimal performance levels.

Engaged as a Change Manager within the Middleware Team for a leading Norwegian Telecom Client. Integral member of the Middleware Application Maintenance Team, focused on promptly resolving production issues.

Significant Achievements in Change Management:

• Spearheaded change control processes, ensuring meticulous evaluation, approval, and seamless implementation of IT system changes, minimizing operational disruptions.
• Established and upheld a robust change management framework in line with ITIL principles and organizational goals, fostering a culture of continuous improvement.
• Orchestrated Change Advisory Board (CAB) meetings, offering expert guidance on change prioritization, risk assessment, and decision-making for streamlined operations.
• Conducted comprehensive risk assessments for changes, pinpointing potential impacts and deploying effective mitigation strategies to uphold service continuity and reliability.
• Transparently communicated change plans, potential impacts, and timelines to stakeholders, nurturing collaboration and trust across teams for successful change implementations.