Apratim Ray
Kolkata
Summary
Meticulous Senior Associate knowledgeable about project management and team leadership. Bringing 4 years' experience in Supply chain.
Overview
4
4
years of professional experience
Work History
Senior Associate - Supply Chain Management
Think and learn Pvt Ltd.(BYJUS)
03.2020 - Current
- Assigned tasks, reviewed performance and devised improvement plans or corrections.
- Developed junior team members and cultivated collaborative culture.
- Supported exchange of feedback and communication between management and associates.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Collaborated with stakeholders to gather requirements and develop scope.
L2 Support, Operational Executive, Flipkart
Aegis Limited
11.2018 - 03.2020
- Provide resolution to seller inquiry, request, complains through various modes of communication (calls, emails, tickets).
- Support internal teams (L1 and L3 teams) regarding seller inquiry, requests,
complaints and its resolution.
Education
B.Tech - Electrical, Electronics And Communications Engineering
MCKV Institute of Engineering
West Bengal04.2017
Skills
- Corporate Partnerships
- Timeline Estimates
- Project Management
- Team Leadership
- Training Junior Team Members
- Meeting Support
- Chargeback analyst
- Providing Feedback
Project Information
1) Payment to Order Confirmation
Aug 2021 to Nov 2021 (Full Time)
Root cause analysis of lagging time between payment, confirmation of order till delivery of the product to build TAT for different processes and
increase customer satisfaction. This project required an analytical process to find out the major components for delay and resolve the issue.
2) Payment Data Analysis
Dec 2021 to Apr 2022 (Full Time)
Analyzing and representing payments data of Pan-India to the higher management in order to regulate even distribution of payment gateways.
3) Risk Analysis- Chargeback Case ( Razorpay, PayU, Shopse, Cashfree and PayTM)
Aug 2022 to Dec 2022 (Full Time)
Process development for chargeback cases that statistically reduce the charge by cases by 40%. Coordinating with gateway organizations to develop the process of refund cases that helped decreasing 90% refund charge back cases within 1 month and reduce total business losses by 1%.
Additional Information
Awarded for being a terrific team member in the year of 2022
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Timeline
Senior Associate - Supply Chain Management
Think and learn Pvt Ltd.(BYJUS)
03.2020 - Current
L2 Support, Operational Executive, Flipkart
Aegis Limited
11.2018 - 03.2020
B.Tech - Electrical, Electronics And Communications Engineering
MCKV Institute of Engineering
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