April Post
Elkhart
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. I also bring many years of lived experience with substance abuse and trauma. I have 3 years in recovery currently.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Intern
Broadway Christian Parish
09.2025 - Current
- Assisted in organizing community outreach events, enhancing participant engagement and promoting parish activities.
- Conducted research on community needs and preferences, helping to inform program development and service offerings.
- Coordinated logistics for volunteer programs, streamlining processes and enhancing overall volunteer experience.
- Participated in meetings to discuss project progress and contribute ideas for improvement, fostering team collaboration.
- Facilitated communication between staff and clients, addressing inquiries and promoting a welcoming environment.
- Created and managed a database of local resources for clients, improving access to community support services.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Providing client-based advocacy in the homeless community
- Assisted with the food pantry
Shift Leader
South Bend Chocolate Cafe
11.2023 - Current
- Supervised team members, ensuring adherence to operational standards and fostering a collaborative work environment.
- Coordinated shift schedules to optimize staffing levels and enhance service efficiency during peak hours.
- Trained new employees on cafe policies, customer service protocols, and product knowledge to ensure high-quality service.
- Monitored inventory levels, placing orders to maintain stock and reduce waste while ensuring product availability.
- Managed customer interactions, addressing inquiries and resolving issues to enhance overall satisfaction.
- Assisted in marketing and promotional efforts, creating appealing displays to attract customers and drive sales.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Associate of Applied Science - Human Services
Ivy Tech Community College
South Bend, IN11-2026
Skills
- Teamwork and collaboration
- Quick learner
- Problem-solving
- Interpersonal and social skills
Certification
Certified Peer Support Professional
Timeline
Intern
Broadway Christian Parish
09.2025 - Current
Shift Leader
South Bend Chocolate Cafe
11.2023 - Current
Associate of Applied Science - Human Services
Ivy Tech Community College