April Brown
Indianapolis
Summary
Detail-oriented professional seeking ED Registration position. Effectively supports team objectives and enhances operational efficiency in fast-paced environments. Leverages strong organizational skills to drive success and contribute to organizational growth.
Overview
32
32
years of professional experience
Work History
ED Registration
LHH Recruitment Solutions/Indiana University Health (RCS)
Fishers, IN
02.2026 - Current
- Registered patients in fast-paced emergency department, delivering compassionate, professional customer service to enhance patient experience. Accurately collected patient demographic, insurance, and medical information; verified insurance eligibility; obtained required signatures and completed registration documentation. Coordinated with physicians, nurses, and healthcare staff to optimize patient flow and maintain accurate medical records. Maintained patient confidentiality in compliance with HIPAA regulations, managed multiple priorities in high-pressure situations, handled incoming calls, and assisted patients and families with questions regarding the registration process. Ensured accurate data entry and maintained patient confidentiality, demonstrating attention to detail and effective communication in high-pressure situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Property Manager
Indianapolis Housing Agency
Indianapolis, IN
11.2016 - 10.2025
- Managed multifamily and smaller properties, ensuring compliance with Department of Housing and Urban Development regulations and maintaining quality standards for market-rate, student housing, and affordable units.
- Oversaw daily operations of multi-family residential properties, ensuring compliance with housing regulations.
- Developed and implemented property management strategies to enhance tenant satisfaction and retention.
- Coordinated maintenance schedules, addressing repairs promptly to minimize disruption for residents.
Assistant Manager
Indianapolis Housing Agency
Indianapolis, IN
02.2012 - 11.2016
- Generated traffic, secured appointments, and maximized rentals through support in leasing efforts and marketing programs.
- Oversaw daily operations and staff performance to enhance service delivery.
- Developed and implemented training programs for new employees, improving onboarding efficiency.
- Managed tenant relations, resolving issues promptly to maintain satisfaction levels.
Leasing Consultant
Cloverleaf Apartments
Indianapolis, IN
03.2009 - 02.2011
- Generated traffic, secured appointments, and maximized rentals with community manager to enhance occupancy rates.
- Facilitated resident tours, showcasing property features and amenities to potential tenants.
- Managed lease agreements, ensuring compliance with regulations and accurate documentation.
- Collaborated with maintenance staff to address resident requests promptly, enhancing tenant satisfaction.
Hotel Manager
Homestead Suites
Indianapolis, IN
03.2008 - 07.2009
- Managed human resource functions and administration by leading and motivating hotel associates, focusing on associate training and development to enhance team capabilities. Organized and administered regular staff meetings while participating in daily operational tasks, ensuring effective communication with area manager. Maintained hotel ranking in top percentage for guest satisfaction surveys and Market matrix scores, consistently surpassing competitive hotels on Star Report.
- Oversaw daily hotel operations, ensuring exceptional guest satisfaction and service quality.
- Implemented cost-control measures, optimizing budget management across departments.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
Hotel Manager
Homestead Suites (Extended Stay Hotel)
Indianapolis, IN
03.2008 - 07.2009
- Led human resource functions by motivating hotel associates and focusing on associate training and development. Organized regular staff meetings and participated in daily operations, reporting directly to area manager. Maintained hotel ranking in top percentage for guest satisfaction surveys and market matrix scores, surpassing competitive hotels on Star Report.
- Led daily operations, ensuring seamless guest experiences and high service standards.
- Developed training programs for staff, enhancing team performance and guest satisfaction.
- Implemented cost-control measures, optimizing budget management and resource allocation.
Assistant Manager
Homestead Suites
Indianapolis, IN
07.2007 - 03.2008
- Managed hotel operations and trained hourly associates to ensure high standards of service and hospitality. Directed operations of Front Office, Housekeeping, and Laundry while providing ongoing support and training. Expect to actively participate in the daily operations tasks and report directly to the General Manager. Maintained top ranking in guest satisfaction surveys and market matrix scores, surpassing competitors on Star Report.
- Led team in implementing housing programs to enhance community welfare and accessibility.
- Developed strategic plans to optimize resource allocation and improve service delivery.
- Mentored junior staff, fostering professional growth and enhancing team performance.
Assistant Manager
Extended Stay Hotel
Indianapolis, IN
07.2007 - 03.2008
- Managed hotel operations, guiding hourly associates to achieve high service and hospitality standards. Directed Front Office, Housekeeping, and Laundry operations while providing ongoing support and training. Expect to actively participate in the daily operations tasks and report directly to the General Manager. Maintained hotel ranking in top percentage of guest satisfaction surveys and market matrix scores, surpassing competitors on Star Report.
- Led team to enhance operational efficiency in housing program implementation.
- Developed training materials for staff to improve service delivery and compliance.
- Coordinated with community agencies to streamline resident support services and resources.
Quality Assurance Agent
Golden Rule Insurance
Indianapolis, IN
01.2007 - 05.2007
- Monitored calls for accuracy and reported errors to manager to ensure quality standards.
- Conducted thorough software testing to identify bugs and ensure product reliability.
- Developed quality assurance protocols to enhance operational efficiency and compliance.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
Customer Service Representative
Liberty Mutual Insurance
Mishawaka, IN
02.2003 - 10.2006
- Collected information on automobile and property damage accidents from customers and claimants via telephone reports to facilitate claims processing.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed policy updates and claims processing to ensure timely and accurate service delivery.
- Trained new hires on customer service protocols and best practices for improved performance.
Assistant General Manager
Carlton Lodge
Mishawaka, IN
08.1998 - 02.2003
- Managed hotel operations and trained hourly associates to uphold highest standards of service and hospitality. Directed operations of Front Office, Housekeeping, and Laundry while providing ongoing support and training. Actively participated in daily operations tasks, reporting directly to General Manager.
- Directed daily operations to enhance guest satisfaction and operational efficiency.
- Implemented training programs for staff, fostering skill development and team cohesion.
- Analyzed financial reports to identify trends and drive budgetary improvements.
Guest Service Representative
Studio Plus
Mishawaka, IN
05.1997 - 08.1998
- Check-in/check-out hotel guests promptly and professionally; process payments according to established procedures to ensure accurate transactions. Provided information and assistance to guests about hotel services and amenities to enhance guest experience. Maintained flexible schedule by working nights, weekends, and holidays to meet operational needs.
- Delivered exceptional guest support, enhancing overall customer satisfaction and loyalty.
- Managed check-in and check-out procedures, ensuring efficient guest experiences.
- Resolved guest inquiries and concerns promptly, fostering positive relationships.
Lead Front Office Clerk
The Works Hotel
South Bend, IN
01.1995 - 05.1997
- Led the Front Desk team to deliver exceptional guest service. Adhered to departmental and company policies and procedures. Monitored Front Desk associates' performance indicators to ensure high service standards. Led departmental functions and ensured adherence to standard operating procedures, effectively communicating updates to Front Desk staff. Administered Internal Guest History Program, enhancing guest experience by providing repeat customers with preferred accommodations and special requests.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Managed front desk operations, including check-ins and check-outs, ensuring seamless guest experiences.
- Coordinated reservations using hotel management software to optimize room occupancy rates.
Education
Associate Degree - Business Management
Axia College/University of Phoenix
Phoenix, AZ06-2013
High School Diploma - undefined
LaSalle High School
South Bend, IN06-1990
Skills
- Organizational time strategies
- Detail-oriented approach
- Reliable and accountable
- Proficient in computer applications
- Conflict resolution
- Organizational skills
- Supportive interaction style
Timeline
ED Registration
LHH Recruitment Solutions/Indiana University Health (RCS)
02.2026 - Current
Property Manager
Indianapolis Housing Agency
11.2016 - 10.2025
Assistant Manager
Indianapolis Housing Agency
02.2012 - 11.2016
Leasing Consultant
Cloverleaf Apartments
03.2009 - 02.2011
Hotel Manager
Homestead Suites
03.2008 - 07.2009
Hotel Manager
Homestead Suites (Extended Stay Hotel)
03.2008 - 07.2009
Assistant Manager
Homestead Suites
07.2007 - 03.2008
Assistant Manager
Extended Stay Hotel
07.2007 - 03.2008
Quality Assurance Agent
Golden Rule Insurance
01.2007 - 05.2007
Customer Service Representative
Liberty Mutual Insurance
02.2003 - 10.2006
Assistant General Manager
Carlton Lodge
08.1998 - 02.2003
Guest Service Representative
Studio Plus
05.1997 - 08.1998
Lead Front Office Clerk
The Works Hotel
01.1995 - 05.1997
High School Diploma - undefined
LaSalle High School
Associate Degree - Business Management
Axia College/University of Phoenix