April Daniel
Hammond
Summary
Dynamic customer service manager with a proven track record in team leadership and problem-solving. Expertise in training staff and implementing strategies that enhance customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Bookkeeper
Strack N Van Til
Hammond, IN
12.2024 - Current
- Processed accounts payable and receivable transactions accurately and efficiently.
- Maintained general ledger entries to ensure financial integrity.
- Reconciled bank statements monthly to identify discrepancies and ensure accuracy.
- Assisted in preparing financial reports for management review and decision-making.
- Posted daily receipts and payments in accordance with corporate protocols.
Customer Service Representative
Strack N Van Til
Hammond, IN
12.2024 - Current
- Provided exceptional customer support by resolving inquiries and complaints efficiently.
- Assisted in training new staff on customer service protocols and systems.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Utilized point-of-sale systems to process transactions and manage inventory effectively.
- Developed and maintained knowledge of product offerings to provide informed assistance to customers.
Customer Service Manager
Strack N Van Til
Hammond, IN
12.2024 - Current
- Led customer service team to enhance support efficiency and satisfaction levels.
- Developed training programs to improve staff performance and knowledge of products.
- Implemented new communication protocols, reducing response times for customer inquiries.
- Analyzed customer feedback to identify areas for service improvement and operational adjustments.
Cashier Assistant Manager
Speedway Gas Station
Hammond, IN
04.2023 - 10.2024
- Supervised daily operations, ensuring efficient cash handling and customer service.
- Trained and mentored new cashiers on company policies and operational procedures.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Coordinated team schedules, ensuring adequate coverage during peak hours for optimal service.
- Developed training materials to improve cashier performance and compliance with safety standards.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
Assistant Store Manager
7-eleven
Homewood, IL
09.2021 - 07.2023
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new team members on customer service and operational standards.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, informing merchandising decisions and promotions.
- Led team meetings, fostering communication and addressing performance issues proactively.
- Enhanced customer experience through effective problem-solving and conflict resolution strategies.
- Collaborated with upper management on strategic initiatives to drive sales growth and profitability.
Education
High School Diploma -
Hammond High School
Hammond, INSkills
- Bookkeeping
- Accounts receivable
- Accounting and bookkeeping
- Quickbooks
- Payroll processing
- Financial reporting
Timeline
Bookkeeper
Strack N Van Til
12.2024 - Current
Customer Service Representative
Strack N Van Til
12.2024 - Current
Customer Service Manager
Strack N Van Til
12.2024 - Current
Cashier Assistant Manager
Speedway Gas Station
04.2023 - 10.2024
Assistant Store Manager
7-eleven
09.2021 - 07.2023
High School Diploma -
Hammond High School