Summary
Overview
Work History
Education
Skills
Timeline
Generic

APRIL LYONS

Indianapolis

Summary

Experienced community manager with over a decade of management experience. Known for being hardworking, resourceful, and approachable. Skilled in addressing resident concerns, overseeing repairs, and implementing property enhancements to boost resident satisfaction. Proven track record in business management, showcasing strong operational and leadership capabilities. Adept at fostering community engagement, building relationships, and driving growth through strategic initiatives. Emphasizing teamwork, adaptability, and delivering measurable outcomes in fast-paced settings.

Overview

17
17
years of professional experience

Work History

Community Manager

Greystar Property Management
01.2025 - Current
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Evaluated property conditions and recommended improvements.
  • Collected, completed, and processed lease applications.
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
  • Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
  • Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
  • Trained leasing professionals on regulatory requirements, company policies, and office procedures.
  • Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
  • Collaborated with local authorities on safety initiatives, contributing to significant reduction in community-related incidents.
  • Collected and maintained careful records of rental payments and payment dates.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Maximized rental income while minimizing expenses through effective planning and control.

Assistant Manager /Business Manager

RREAF Holdings
01.2024 - 01.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.

Leasing and Marketing Manager

Serenity Manor Senior Living
02.2023 - 01.2024
  • Collaborated with design teams to create visually appealing marketing materials that accurately represented property features while resonating with the target audience, contributing to increased interest from prospective renters.
  • Conducted regular market analyses to remain informed about current trends affecting rental rates or tenant preferences, adjusting marketing strategies accordingly for optimal performance outcomes.
  • Coordinated open house events, showcasing properties to potential renters and contributing to increased lease signings.
  • Developed and executed promotional campaigns for property listings, resulting in higher visibility and greater interest from potential tenants.
  • Built strong relationships with local businesses, fostering partnerships that supported community events and enhanced property reputation.
  • Spearheaded initiatives aimed at improving property aesthetics and amenities, enhancing the overall appeal of communities for current residents as well as prospective renters.
  • Analyzed competitor pricing strategies, adjusting rental rates accordingly to remain competitive within the market.
  • Developed targeted advertising materials tailored to specific demographics, effectively reaching desired audiences and driving interest in available properties.
  • Established a comprehensive database of client information, streamlining documentation processes and facilitating more effective communication between all parties involved in leasing transactions.
  • Negotiated lease terms with prospective tenants, securing favorable agreements that benefited both parties while meeting company goals.
  • Represented the company at networking events and industry conferences, showcasing property offerings and building professional relationships with potential partners or clients.

Leasing Manager

YS Management LLC
10.2021 - 12.2022
  • Developed successful marketing strategies for increased community visibility and resident engagement.
  • Negotiated leasing terms and conditions, resulting in profitable contracts for the property.
  • Mentored junior team members, fostering professional growth and skill development within the leasing department.
  • Implemented training programs for new hires enhancing their knowledge of best practices leading to greater success in lease sales.
  • Coordinated maintenance requests from tenants with property management team, ensuring timely resolution of issues.
  • Conducted market research to identify target demographics and adjust promotional efforts accordingly.
  • Facilitated lease renewals by fostering strong relationships with current tenants through ongoing communication initiatives.
  • Increased lease sales by building and maintaining relationships with prospective clients.
  • Stayed informed about industry trends, adjusting tactics as needed to remain competitive in the local market.
  • Collaborated with cross-functional teams to improve overall leasing process efficiency and effectiveness.
  • Maintained accurate records of all lease transactions, ensuring compliance with company policies and legal requirements.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Completed annual rent calculations using housing database software.
  • Kept properties in compliance with local, state, and federal regulations.
  • Collaborated with internal departments including marketing and operations improving overall performance metrics across the organization.
  • Streamlined the application process by implementing digital tools, reducing paperwork and increasing efficiency.

Medicare Insurance Agent

UnitedHealthcare
02.2008 - 08.2021
  • Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
  • Educated potential customers through community outreach events, increasing awareness of available Medicare insurance options.
  • Boosted company reputation through consistent delivery of reliable, trustworthy advice to clients navigating the Medicare insurance market.
  • Enhanced client satisfaction by providing knowledgeable guidance on Medicare plan options and enrollment procedures.
  • Utilized advanced organizational skills to manage multiple client accounts simultaneously while maintaining attention to detail throughout the enrollment process.
  • Developed a loyal client base by fostering trust and rapport with each individual, leading to numerous referrals and long-term business relationships.
  • Stayed current on industry trends and changes in regulations, enabling informed recommendations to clients seeking optimal coverage solutions.

Education

ASSOCIATE OF SCIENCE - COMPUTER PROGRAMMING/ACCOUNTING

NORTHWESTERN BUSINESS SCHOOL
05.1987

Skills

  • Daily Operations Management
  • Client Relationship Management
  • Client Retention
  • Strong Leadership Skills
  • Strong Communication Skills
  • Property inspections
  • Tenant and eviction laws
  • Community engagement
  • Financial budgeting and reporting
  • Schedule planning

Timeline

Community Manager

Greystar Property Management
01.2025 - Current

Assistant Manager /Business Manager

RREAF Holdings
01.2024 - 01.2025

Leasing and Marketing Manager

Serenity Manor Senior Living
02.2023 - 01.2024

Leasing Manager

YS Management LLC
10.2021 - 12.2022

Medicare Insurance Agent

UnitedHealthcare
02.2008 - 08.2021

ASSOCIATE OF SCIENCE - COMPUTER PROGRAMMING/ACCOUNTING

NORTHWESTERN BUSINESS SCHOOL

Similar Profiles

CREATE PROFILE
APRIL LYONS