Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

April Nguyen

Marion

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

United Healthcare
09.2025 - Current
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Provided coverage option information to assist clients in protecting assets.

911 Telecommunicator

Cornelius Police Department
12.2024 - 07.2025
  • Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
  • Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
  • Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
  • Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
  • Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.

Licensed Insurance Agent

Blue Cross and Blue Shield
07.2024 - 12.2024
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Scheduled meetings with prospective clients to discuss available products and services.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

Quality Control Supervisor

JAIPUR LIVING
04.2022 - 03.2024
  • Prepare, format and review Quality SOPs, Forms, Specifications, manage QA related document change control
  • Process approval of QA component standards
  • Manages the complaint handling system and works with internal partners to track, route and document for analysis (via zendesk), reporting and closing complaints in a timely manner
  • Support ecommerce & customer service teams to ensure that items provided by online businesses meet quality standards
  • Implemented continuous improvement initiatives aimed at improving overall product quality.
  • Documented all inspection results in the company database system.
  • Ensured compliance with all applicable standards and regulations.
  • Participated in internal audits as well as third-party vendor audits.

OEE Data Analyst ACE

Pratt & Whitney
12.2015 - 04.2022
  • Translated raw data into meaningful information using statistical techniques.
  • Leveraged SQL queries to extract, transform and load data into databases.
  • Analyzed large datasets to identify trends, patterns and correlations for business insights.
  • Perform work measurements or sampling to drive process improvements, productivity, improved line balancing and ergonomics
  • Collect and analyze factory, cell, part, or process-level information to characterize and Pareto OEE (Overall Equipment Effectiveness) losses
  • Define quality fallout and perform root cause analysis.
  • Provided data-driven solutions to support decision making.

Resident Care Coordinator

RIVERWIND SENIOR ASSISTED LIVING FACILITY
10.2012 - 12.2015
  • Facilitated staff meetings to discuss resident's progress and any concerns that may arise.
  • Supervised staff during their shifts ensuring tasks are completed correctly.
  • Administered medications as prescribed by physicians according to established policies and procedures.
  • Responded promptly to emergency situations such as falls or illness by assessing the situation and implementing appropriate interventions.
  • Provided support and guidance to residents in daily living activities.
  • Monitored residents' medical records and documented changes in condition or behavior.
  • Maintained confidentiality of all resident information according to HIPAA regulations.
  • Assisted physicians with treatments orders when necessary.

Education

GED -

State of Michigan Workforce Development Agency
Lansing, MI
11-2008

Skills

  • Process Analysis
  • Data Interpretation
  • Documentation Control
  • Complaint Handling
  • Corrective Action Requests
  • Audit Management
  • Vendor Management
  • Process Improvement
  • Root Cause Analysis
  • Shift Supervision
  • Insurance sales expertise

Certification

  • Licensed Insurance Agent- 4131389 NPN 21256430
  • Health & Accident Insurance Producer- July 2024
  • Medicare Supplement & Long Term Care- September 2024

Timeline

Licensed Insurance Agent

United Healthcare
09.2025 - Current

911 Telecommunicator

Cornelius Police Department
12.2024 - 07.2025

Licensed Insurance Agent

Blue Cross and Blue Shield
07.2024 - 12.2024

Quality Control Supervisor

JAIPUR LIVING
04.2022 - 03.2024

OEE Data Analyst ACE

Pratt & Whitney
12.2015 - 04.2022

Resident Care Coordinator

RIVERWIND SENIOR ASSISTED LIVING FACILITY
10.2012 - 12.2015

GED -

State of Michigan Workforce Development Agency

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