April Ressler
Columbia City
Summary
Knowledgeable and dedicated professional with several years of experience using outstanding planning, problem-solving and data entry skills.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
Registrar
Lutheran Hospital
Fort Wayne
05.2024 - Current
- Managed patient registration process and verified insurance information.
- Maintained accurate electronic health records and updated patient information.
Customer Service Advocate
Ingram Content Group LLC
Fort Wayne
09.2002 - 02.2024
- Assisted customers in resolving inquiries through multiple communication channels.
- Managed a work flow process.
- Verified orders by comparing names and quantities of items before shipping.
- Detailed orientated.
Education
Secretarial Science -
International Business College
Fort Wayne, Indiana 06.1991 - 05.1992
Skills
- insurance verification
- patient registration
- data entry
- healthcare compliance
- customer relationship management
- workflow optimization
- order processing
- quality assurance
- problem solving
- attention to detail
- effective communication
- team collaboration
- Decision-making
- HIPAA compliance
Timeline
Registrar
Lutheran Hospital
05.2024 - Current
Customer Service Advocate
Ingram Content Group LLC
09.2002 - 02.2024
Secretarial Science -
International Business College
06.1991 - 05.1992