April Van Deventer
Greenwood
Summary
Results-driven Billing Specialist at Joyce Van Lines with a strong focus on detail orientation and account management. Successfully processed over 500 invoices monthly while ensuring accuracy in documentation. Proficient in Microsoft Excel and data analysis, I excel in enhancing operational efficiency and delivering exceptional administrative support.
Overview
37
37
years of professional experience
Work History
Billing Specialist
Joyce Van Lines
Indianapolis
07.2019 - 10.2025
- Monitored Billing Department email for shipment paperwork submitted by contractors.
- Audited documentation for each shipment to ensure accuracy and completeness.
- Uploaded all shipment documentation into paperless system for efficient access.
- Processed invoices for national accounts in a timely manner.
- Scanned billing packets and sent them to respective accounts, exceeding 500 monthly.
- Paid third-party invoices and billed national accounts with precision.
- Provided customer service through phone support, addressing inquiries effectively.
Online Administrative Assistant
HARRISON COLLEGE
Indianapolis
12.2013 - 12.2017
- Provided administrative support to Online Campus President and Dean of Academics.
- Managed Outlook calendars to streamline scheduling processes.
- Coordinated meetings for Online Leadership Team and Online Program Chair.
- Organized teleconferences to facilitate communication across departments.
- Planned and executed campus events to enhance student engagement.
- Arranged travel logistics, including flights, hotels, and rental cars for Online Division.
- Maintained databases for projects and departmental functions, ensuring data accuracy.
- Performed data entry using manual and scanning methods for special projects.
Administrative Assistant
BALDWIN & LYONS, INC
Indianapolis
05.2005 - 05.2013
- Provided administrative support to Vice Presidents of Liability and Excess Claims.
- Designed custom reports detailing departmental performance and claims analysis.
- Developed graphs, reports, and presentations for internal and external stakeholders.
- Conducted statistical analyses to inform project decisions and report findings.
- Maintained spreadsheets by entering data weekly, monthly, and quarterly to track claims trends.
- Managed databases essential for project execution and departmental operations.
- Created and presented quality dashboards to enhance performance visibility.
- Coordinated Call Center performance analysis, revising procedures for improvement and facilitating staff training.
Administrative Assistant
KAMAN INDUSTRIAL TECHNOLOGIES
Indianapolis
11.1999 - 11.2004
- Provided administrative support to Regional Vice President and executive management team.
- Maintained complex calendars to optimize scheduling efficiency.
- Coordinated travel arrangements for flights, hotels, and rental cars across Midwest region.
- Scheduled meetings for branch managers, including room reservations and lunch coordination.
- Organized teleconferences to facilitate remote communication.
- Prepared PowerPoint presentations for executive meetings and reports.
- Served as initial point of contact for visitors, ensuring professional reception.
- Managed incoming calls and directed them to appropriate personnel.
Executive Secretary (temporary position)
TODAY'S STAFFING
Indianapolis
07.1999 - 11.1999
- Delivered comprehensive administrative support to Vice President of Manufacturing Division.
- Coordinated travel arrangements, including flights, hotels, and rental cars for Manufacturing Division.
- Scheduled and organized meetings and teleconferences to enhance communication.
- Maintained inventory and ordered office supplies to ensure operational efficiency.
- Tracked and analyzed expenses, generating detailed reports for Accounting.
- Processed vendor check vouchers promptly to facilitate departmental payments.
- Created memos and correspondence letters for Vice President, distributing after obtaining signatures.
- Executed special projects for Manufacturing department to drive initiatives.
Office Coordinator
C & W DIE, INC
Indianapolis
05.1995 - 06.1999
- Provided administrative support to President/Owner and Plant Manager.
- Processed all accounts payable and accounts receivable efficiently.
- Managed customer invoicing and collection of past due invoices.
- Tracked financial sales and cash deposits, generating weekly, monthly, and quarterly reports.
- Handled incoming customer service and vendor calls, directing inquiries appropriately.
- Compiled and delivered general ledger reports to company accountant weekly.
- Coordinated planning and execution of company events.
- Delivered small completed jobs to customers promptly.
Claims Administrative Assistant
BALDWIN & LYONS, INC
Indianapolis
03.1989 - 04.1995
- Provided administrative support to Vice President of Work Comp Claims through efficient task management.
- Screened incoming calls on VP's direct line, transferring or messaging as required.
- Transcribed correspondence, status reports, and memos dictated by VP and Claim Supervisors.
- Managed special projects as requested by senior management.
- Served as primary telephone contact for customers, claimants, attorneys, and medical professionals.
- Participated in Call Center queue rotation; completed new claim reports and inquiries.
- Processed assigned customer account work comp claims within sensitive time frames.
- Organized claimant files and diary system for regular review.
Education
Associates Degree - Computer Science
IVY TECH COMMUNITY COLLEGE
Indianapolis, IN04.1988
Skills
- Microsoft Excel, Outlook, and PowerPoint
- Document auditing
- Invoice processing
- Data entry accuracy
- Attention to detail
- Time management
- Customer service
References
References available upon request.
Timeline
Billing Specialist
Joyce Van Lines
07.2019 - 10.2025
Online Administrative Assistant
HARRISON COLLEGE
12.2013 - 12.2017
Administrative Assistant
BALDWIN & LYONS, INC
05.2005 - 05.2013
Administrative Assistant
KAMAN INDUSTRIAL TECHNOLOGIES
11.1999 - 11.2004
Executive Secretary (temporary position)
TODAY'S STAFFING
07.1999 - 11.1999
Office Coordinator
C & W DIE, INC
05.1995 - 06.1999
Claims Administrative Assistant
BALDWIN & LYONS, INC
03.1989 - 04.1995
Associates Degree - Computer Science
IVY TECH COMMUNITY COLLEGE