Summary
Overview
Work History
Education
Skills
Timeline
Generic

April White

Vallonia,IN

Summary

Store Training Manager at Dollar General with expertise in staff development and inventory management. Proven ability to coach teams, enhance customer service, and drive sales through effective training and innovative merchandising strategies. Successfully transformed underperforming stores into customer-ready environments, achieving significant reductions in shrinkage. Experienced in collaborating with district managers and training new store managers on operational excellence and company mission. I have graduated our SML program. I assist our district manager with the district where needed. I work with other store managers in the district to build store standards and enhance training. I have covered district managers while they were on vacation. I believe in our processes and workflow, if utilized it works. I love doing what I do. I enjoy helping others. Their success is my success

Overview

13
13
years of professional experience

Work History

Store Training Manager

Dollar General
05.2018 - Current
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Ran my store and assisted hiring and operating another store when needed

Store Manager

Dollar General
05.2012 - Current
  • Ensured smooth daily operations of store while maintaining cleanliness and safety for all.
  • Controlled inventory and cash management, overseeing all opening and closing activities.
  • Promptly addressed customer complaints, fostering positive relationships with clientele.
  • Supervised store employees, promoting proactive communication and constructive feedback.
  • Facilitated hiring, training, and mentoring processes for new team members.
  • Elevated customer satisfaction through focused training in service skills and product expertise.

Education

General Studies - General Studies

Jennings County High School
North Vernon, IN
06.2007

Certificate Of Nursing Assistant - Nurse Assistant

Versailles Vocational School
Versailles, IN
06.2007

Skills

  • Coaching and mentoring
  • Problem-solving
  • Retail operations
  • Highly motivated
  • Dependable and reliable
  • Detail-oriented
  • Goal setting
  • Shrinkage control
  • Multitasking and organization
  • Relationship building and management
  • Team motivation
  • Policies and procedures
  • Delegating work
  • Team leadership
  • Retail merchandise quality standards
  • Customer service

Timeline

Store Training Manager

Dollar General
05.2018 - Current

Store Manager

Dollar General
05.2012 - Current

General Studies - General Studies

Jennings County High School

Certificate Of Nursing Assistant - Nurse Assistant

Versailles Vocational School

Similar Profiles

CREATE PROFILE
April White