April Pettit
Greencastle
Summary
Organized professional with extensive experience in office administration, specializing in record keeping and workflow optimization. Proven ability to enhance office efficiency through innovative organizational systems. Strong communication skills facilitate effective collaboration with team members and clients. Detail-oriented medical receptionist with expertise in medical terminology and a commitment to supporting both patients and staff. Certified nursing assistant offering several years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Visting Angels
Greencastle
10.2023 - 05.2026
- Care for patients in their home with a range of care needs
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Supported clients with daily living activities and personal care tasks to promote independence and well-being.
- Monitored client health and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for clients at all times.
- Documented client care activities accurately in daily logs and reports.
- Communicated effectively with families regarding client needs and progress.
- Delivered companionship and emotional support to foster a positive environment and enhance client well-being.
- Collaborated with healthcare professionals to ensure comprehensive care plans.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Coordinated communication between patients, family members, and healthcare professionals to ensure aligned care and support.
Retail Merchandiser
Pure Beverage Company
Plainfield
08.2023 - 10.2023
- Traveled to different stores in central Indiana to ensure product availability.
- Stocked shelves with products according to planogram for optimal visibility
- Addressed product placement errors and reported damaged items for timely credits
- Participated in weekly/bi-weekly meetings to align on merchandising strategies
CNA - Certified Nursing Assistant
Visting Angels
Greencastle
06.2023 - 08.2023
- Monitored client health and reported changes to nursing staff promptly.
- Assisted clients with daily living activities and personal care tasks.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented client care activities accurately in daily logs and reports.
- Documented patient care services by charting in designated areas.
- Maintained a clean and safe environment for clients at all times.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Communicated effectively with families regarding client needs and progress.
- Collaborated with healthcare professionals to ensure comprehensive care plans.
- Facilitated communication between patients, family members, and healthcare professionals.
- Cared for patients in their home with a range of care needs
Patient Service Representative
Putnam County Hospital
Greencastle
06.2020 - 03.2023
- Scheduled patient appointments to ensure timely care
- Processed patient insurance information on relevant platforms to facilitate billing
- Updated and organized patient charts for efficient record-keeping
- Patient care, i.e., (BP, pulse)
- Answering phone calls
- Performed general office responsibilities to maintain workflow.
DSP (Direct Support Professional)
Putnam County Comprehensive Services
Greencastle
08.2018 - 05.2020
- Supported individuals with mental and physical disabilities to enhance daily living skills.
- Developed and facilitated weekly art activities to promote creativity and engagement among consumers.
- Participated in weekly/bi-weekly meetings to discuss client progress and strategies.
CNA - Certified Nursing Assistant
The Waters of Greencastle
Greencastle
11.2017 - 08.2018
- Delivered compassionate care to dementia residents, enhancing their comfort and well-being.
- Assisted with dressing, bathing, feeding, and changing soiled briefs while accurately charting patient conditions.
Housekeeping
Ivy Trace
Greencastle
07.2017 - 08.2017
- Performed general housekeeping tasks in residential settings to maintain cleanliness and comfort
- Aided residents with personal care and support needs to enhance their daily living experience
- Managed customer inquiries via telephone to address concerns and provide solutions
Wing Certified Trainer
Buffalo Wild Wings
Greencastle
09.2013 - 06.2017
- Answered incoming phone calls promptly, providing information and support to enhance customer experience
- Take phone orders
- Managed cash register operations to ensure accurate transactions and customer satisfaction
- Customer service
- Keep a clean working area
- Assisted with seating guests efficiently
Driver
O'Reilly Auto Parts
Greencastle
01.2012 - 01.2013
- Delivered parts to repair shops to support timely repairs
- Processed cash transactions with precision to ensure accurate financial records
- Customer service
- Restocked shelves with merchandise to maintain product availability
Education
Core 40 Diploma - Core 40 courses
Cardinal Ritter High School
Indianapolis, IN05-2008
Skills
- Medical office administration
- Healthcare administration
- Patient documentation
- Patient coordination
- Health records management
- Client support
- Data management
- Appointment scheduling
- Patient scheduling
- Scheduling
- Call handling
- Reception duties
- Administrative assistance
- File organization
- Data entry
- Insurance eligibility verifications
- Documentation and reporting
- Office supply management
- Calendar management
- Opening and closing procedures
- Mail handling
- Microsoft Office
- Word
- Dedicated team player
- Client interaction
- Valid Driver's license
- Attention to detail
- Team collaboration
- Problem solving
- Customer service
- Attention to detail
Certification
- Certified Nursing Assistant: 04/12/18-04/12/28
Additional Information
I do have 15+ years of customer service. I also have training as a receptionist/office work.
Personal Information
Authorized To Work: US
Timeline
CNA - Certified Nursing Assistant
Visting Angels
10.2023 - 05.2026
Retail Merchandiser
Pure Beverage Company
08.2023 - 10.2023
CNA - Certified Nursing Assistant
Visting Angels
06.2023 - 08.2023
Patient Service Representative
Putnam County Hospital
06.2020 - 03.2023
DSP (Direct Support Professional)
Putnam County Comprehensive Services
08.2018 - 05.2020
CNA - Certified Nursing Assistant
The Waters of Greencastle
11.2017 - 08.2018
Housekeeping
Ivy Trace
07.2017 - 08.2017
Wing Certified Trainer
Buffalo Wild Wings
09.2013 - 06.2017
Driver
O'Reilly Auto Parts
01.2012 - 01.2013
Core 40 Diploma - Core 40 courses
Cardinal Ritter High School