Anil Sonar

• Directed all IT systems required for effective warehouse operations.
• Aligned with cross-functional teams to meet IT demands and securely integrate systems.
• managed IT operations tasks to facilitate seamless execution of daily business requirements.
• Managed IT department functions and staff training.
• Configuing Masters in INFOR WMS & Managing INFOR WMS Application.
• executing final steps for new applications like CRM, TMS, HRMS, Oracle Financial, etc
• delivering training sessions to end users in multiple applications.
• CCTV surveillance and management.

functional design documentation collaboration with developers testing

launch of applications with appropriate standards of procedure.

conducting feasibility and impact analysis study prior to implementation of any new process.

Deliver daily user support through problem investigation and resolution

initiated efforts to streamline process flow & reduce process time

innovative operations process contributing to cost reductions

manage control and compliance process transition and team leadership

profitability of targeted customer pathway product

revenue fiscal data transition using system

detecting and addressing revenue gaps.

initiator of system check log for data/process cross-examination

operating in environment requiring resolution of user or customer complaints

Distributing confidential data to risk management group to mitigate discrepancies

Oversaw daily IT operations across India from corporate office, managing a team of 20 IT professionals. Managed IT infrastructure and applications with established control mechanisms to ensure efficiency.

executing IT audits and controls on applications.

streamlining process by crafting concise SOP for consistency throughout organization.

Establishing policies and procedures for data security.

new project management: delivering comprehensive e-commerce design solution for v-xpress operations incorporating advanced technology aspects.

Managing IT infrastructure across Pan India for seamless e-commerce operations.

Identifying, negotiating, and finalizing service providers (transporters)

enhancing overall operational expenses and service levels

evaluation of vendor performance and process enhancement

daily load planning of full truckloads and part loads for goods dispatch.

Led operations team to ensure service levels met with cost efficiency

create operational strategies including route enhancement and redesigning

load optimization and prompt connectivity

spearhead continuous improvement initiatives

drive and implement initiatives for cost efficiency

implementation of logistical systems for effective distribution and warehousing

· streamlining profitable operational structure for company

strategy planning for feeder route load management and service route load management

audits and checks for service quality at each stage to prevent failures.

implement techniques for cargo operations and security

· Driver and Business Partner Training and development

· Mapping operations with finance and other functions for cost appropriation

· Monitoring & enhancing Customer satisfaction index

· Customer, Vendor, Business Partner relationship management.

Key Achievements as a Manager- Distribution and Warehousing

1. Achieved the Service Quality Standardization Certification audit with a compliance of > 90 % three times in a row.

2. Successful completion of Surveillance audit conducted by AQA without any non conformity

3. Recorded the highest service levels for bookings and deliveries.

Reporting : Service Head, Head Business & Operation.

deployment of software, hardware, & network at different business units.

manage and maintain software, hardware, and network uptime according to service level agreements.

vendor development and SLA architecture to control and preserve hardware, software, and networks.

· spearheaded & coordinated IT team to meet service level objectives with efficient expenses & guarantee uninterrupted organizational workflow.

Installed LAN/WAN networks in compliance with communication protocols. Created and updated technical documentation for networking processes. Supported technical staff through planning and implementation of network solutions.

contract oversight negotiations, SLA formulation & deployment.

evaluation of vendor performance & process optimization.

enhance process by implementing new technology to decrease time & cost

· ensure s/w h/w modifications permeate down levels timely for uniformity across.

ISO auditor certification – AQA ISO audit conducted on various business units for process standardization in line with ISO.

Collaborated with top 100 customers to evaluate requirements and discover solutions for process optimization utilizing cutting-edge technology to reinforce relationships and drive business growth

identifying & analyzing efficient systems encompassing hardware / software ( amc ) with inventory management / update.

reporting to Chief Information Officer & Head of Business Operations.

• Maintained strong relationships with vendors, negotiating contracts that resulted in cost savings without sacrificing quality or service levels.
• Reduced downtime by proactively identifying and resolving IT issues before they became critical.
• Collaborated with cross-functional teams to develop customized software solutions for various departments.
• Implemented new technologies that improved overall productivity across the company''s departments.

• Increased customer satisfaction by providing professional and courteous front desk support.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.