Apsara Baral
Chandigarh
Summary
Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both individual and organizational objectives. Recognized for adeptly resolving escalated customer support issues, enhancing overall customer satisfaction.
Overview
6
6
years of professional experience
Work History
Senior Customer Support Representative
One 97 Communications Limited
Delhi
07.2023 - 07.2025
- Resolved customer queries and complaints via tickets, phone, and email within specified timelines.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Communicated with customers to identify needs and expectations.
- Engage with customers to build rapport and loyalty.
- Reduced customer complaints with proactive issue identification and resolution strategies.
Customer Care executive
Teleperformance Global Pvt.Ltd.
Mohali
01.2021 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with team members to improve service delivery processes.
- Trained new representatives on company policies and procedures.
- Escalated complex issues to appropriate departments for resolution.
- Assisted customers with inquiries and provided product information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Customer Care Executive
Avidus Smpl
Panchkula
09.2019 - 11.2020
- Conducted outbound calling to engage with potential customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased sales by offering advice on purchases, and promoting additional products.
- Solved customer challenges by offering relevant products and services.
- Recommended accessories and complementary purchases to boost revenue.
- Performed sales activities, including promoting and selling products or services.
Education
Bachelor of Arts -
Punjab University
Chandigarh01-2022
High School Diploma -
Govt. Model Sr.Sec.School Sector 28-D Chandigarh
Chandigarh05-2018
Skills
- Ticket management
- Customer relationship management
- Technical troubleshooting
- Product knowledge
- Active listening
- Cross-functional coordination
- Process improvement
- Training & Development
- Zira tool user
- Customer satisfaction
Accomplishments
Top Performer of Q3 2022.
Education and Training
other,other
Languages
- English
- Hindi
Timeline
Senior Customer Support Representative
One 97 Communications Limited
07.2023 - 07.2025
Customer Care executive
Teleperformance Global Pvt.Ltd.
01.2021 - 12.2022
Customer Care Executive
Avidus Smpl
09.2019 - 11.2020
Bachelor of Arts -
Punjab University
High School Diploma -
Govt. Model Sr.Sec.School Sector 28-D Chandigarh