Apsara Silvia Pinto
Summary
Experienced HR professional with a strong focus on positively impacting organizational performance through the implementation of emerging HR trends, technology, and system architecture. Recognized as a seasoned Senior Human Resources Executive - HRBP. Brings solid expertise in strategic planning, employee relations, and performance management. Strengths lie in workforce planning and talent acquisition, complemented by a profound understanding of employment law and compliance. Proven track record of successfully driving HR initiatives that foster organizational growth and enhance overall team productivity.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior HR Advisor/ HRBP
Cognizant Technology Solutions
07.2022 - Current
- Company Overview: IT Service lines, Google, Meta, Microsoft - UK&Ireland
- Senior HR Advisor/HRBP for the IT service lines, Google, Meta and Microsoft clients in Ireland, and supporting Enterprise Automation, BFS-Markets in UK
- Partnering with high-performance teams, serving as a liaison between the business and the central corporate teams to assess the human resources needs in employee lifecycle
- Maintaining global networks by partnering with colleagues in GGM locations and across both the Corporate and Operations business units
- Collaborating and supporting the HR department and COE on HR issues and initiatives
- Extending support to Payroll, HR Shared Services, TAG, TSC, Global Mobility and other HR centers of excellence
- Coaching managers on conducting detailed investigations in employee relations cases and recommending solutions
- Liaise with the legal team for complex employee representation cases
- Successfully managed high level of ER cases- grievances, disciplinarian, appeals, probation reviews, corporate investigations etc
- Managing the entire cycle of redundancy process across different projects
- Liaising with TSC team for redeploying associates into Cognizant
- 100% successful in redeploying the associates who are at the risk of redundancy
- Engagement activities - Facilitating monthly HR clinics, Biweekly meeting with stakeholders and quarterly/monthly Townhalls with HR updates
- Conducted focus groups as part of CPES Action planning
- Facilitating Learn and share session for the people managers in UK&Ireland
- HR projects are currently working on- Attrition analysis and automation for monthly promotions
- Member of Health and wellbeing group, promoting Health& Wellbeing activities and creating awareness in UK& Ireland region is the key priority
- Created Survey to seek feedback form employees and consolidate the responses to plan and implement activities for 2023
- Supporting HR processes effectively - Monthly/Quarterly promotions, Merit cycle, Year End Appraisals, Employee Engagement survey action plan
- IT Service lines, Google, Meta, Microsoft - UK&Ireland
HR Executive
Cognizant Technology Solutions India Pvt Ltd
07.2017 - 06.2022
- Company Overview: BFS- Bangalore, Mangalore, Hyderabad, Coimbatore&Kolkata
- Overseeing the HR functions over 5 locations in Pan India with a head count of 2500 employees
- Reporting to Sr
- Manager and supporting all Offices/ Departments and Management in services
- Responsible for handling HR talent management activities- Talent Engagement, Process compliance, Communication, MIS/reporting, career & succession planning and supporting process improvements
- Providing proactive, innovative, customer focused-HR solutions that aligned with business objectives
- Ensuring effective implementation of various employee engagement activities, skip meetings, publish skip insights and ensuring timely closure of action items
- Review and analyze business unit data to identify trends and recommend solutions to improve performance, retention and associate experience
- Coordination with Business units& follow up on timely closure of cyclical activities like monthly BU dashboards, quarterly goal setting, Promotions, mid & year-end appraisals etc
- Ensuring leaders have the right HR information to make business decisions
- Associated with the Business leaders to ensure compliance to various processes
- Ensuring process adherence in all investigations in terms of misconduct or disciplinary cases
- Facilitating various communication forums such as HR Connect Sessions, Town Halls, Open Houses etc
- Program management activities for various HR initiatives including Performance Management, Promotions, Rewards & Recognition
- BFS- Bangalore, Mangalore, Hyderabad, Coimbatore&Kolkata
Immigration Specialist
Cognizant Technology Solutions India Pvt Ltd
03.2015 - 06.2017
- Company Overview: Global Mobility
- Handled various roles in Global Mobility - Bangalore
- Assist employees and handle their VISA/Immigration & Overseas Travel requirements for different countries US, CANADA, EMEA& APAC
- Co-ordinate with employees in processing their visa documentation, review the documentation, scrutinize applications, take appointments with Consulates, track and monitor all applications, update and maintain compliance records
- Handle individual queries raised by Employees by way of mail, phone and in person pertaining to their Immigration requirements
- Keep regular updates on all issues relating to Immigration processes!
- Comply with Consular/ Immigration Regulations and Internal Compliance
- Processing and handling Visas for all regions
- Handling US visa briefing sessions
- Handling 221g related queries for US applications
- Follow-up with Embassy/Consulate for obtaining the visas for critical cases & Senior Leadership Team
- Handling legalization for European and Middle East countries, Latin America countries
- Maintained all Data Report on weekly and Monthly basis
- Global Mobility
Assistant Manager Immigration
Thomas Cook India Ltd
11.2010 - 10.2013
- Responsible for Immigration activities: Business visa, work permit and tourist visas
- (Americas/ EMEA/ APAC Regions)
- Preparing adequate documents for different countries of work permit stamping, Business and Tourist visas
- Ensuring clients are ready with travel documents as per schedules
- Putting proper controls in the place to ensure there are no mistakes in the applications Processed, which would otherwise result in refusal of visas
- Interacting with different stakeholders to ensure smooth transition
- Collation of documents required for visa and work permit
- Ensured compliance with prevailing immigration laws and regulations
- Worked on Consulate queries and providing the respective documents during the visa stamping
- Assist clients with all paperwork, including applications for immigration and visa completed accurately and in a timely manner
- Maintained the company Immigration database
- Well organized, multitasking capability and able to deal with pressure
- Identifying any issues related to compliance, determine root cause, and suggest corrective actions
- Ensured there is no loss of valuable documents like passports and other personal documents of the clients and handled with extra care
HR Executive Immigration
Infosys
11.2004 - 04.2009
- Operational management of Visa Screening and Processing
- Managing mailbox and working closely with team leads
- Experience in handling US & Canada Business visa and work permits
- Experience in handling US visa stamping and visa appointment scheduling
- Identified any discrepancies with documentation
- Ensured that all immigration procedures complied with existing guidelines
- Reviewed new applications to ensure that proper documents are attached
- Responded to all queries in a timely and courteous manner
- Contacted applicants if additional information was required
- Prepared and maintained monthly billing, invoicing, and status reports related to the immigration process
- Very good communication skills and is an excellent team player
- Query management on all type of US Visa's and travel
- Maintained all visa and immigration cases related folders in computerized system in centralized manner
- Prepared and provided immigration fee quotes, current immigration information, and other related information needed by employees and authorities
- Trained new joiners to enhance their understanding of immigration rules to help them to fulfill their roles effectively
- Informed status of visa application and visa-extension to employees and other relevant persons
- Client Interfacing- Communicated immigration policies and processes with employees
Education
Graduation - Human Resource Management & Economics
St. Agnes College
Master of Business Administration -
Manipal University
06-2023
Skills
- Strong interpersonal and communication skills
- Positive attitude
- Ability to adapt quickly to change
- Excellent verbal and written communication
- Proficiency in Microsoft Office applications
- Ability to maintain confidentiality of sensitive employee data
- Ability to manage multiple key stakeholders
- Sense of responsibility
- Collaboration
- Teamwork
- High functioning individual contributor
- Proficient in MS Office
- Proficient in PowerPoint
- Proficient in Excel
- CORE HR
- SAP
- HCM systems
- People Soft
- HR Data Metrics HRIS systems
- HR shared Services
- Payroll System
Mobilenumbers
- +91 9686924620
Keyareasofexpertise
- Project Management
- Talent Management
- Communication Skills
- Employee Relations
- Employee Engagement
- Labour Relations
- Negotiation Skills
- Analytical & Problem-solving
- Coaching Skills
- Mediation Skills
- Recruitment & Selection Skills
- Presentation Skills
- Compensation & Benefits
- Diversity & Inclusion
- Compliance & Legal issues
- Training & Development
- Performance Management
- Health & Safety
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Kannada
Advanced (C1)
Konkani
Advanced (C1)
Tulu
Advanced (C1)
Certification
HRO Domain Certification from Infosys
Timeline
Senior HR Advisor/ HRBP
Cognizant Technology Solutions
07.2022 - Current
HR Executive
Cognizant Technology Solutions India Pvt Ltd
07.2017 - 06.2022
Immigration Specialist
Cognizant Technology Solutions India Pvt Ltd
03.2015 - 06.2017
Assistant Manager Immigration
Thomas Cook India Ltd
11.2010 - 10.2013
HR Executive Immigration
Infosys
11.2004 - 04.2009
Graduation - Human Resource Management & Economics
St. Agnes College
Master of Business Administration -
Manipal University
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