Apsara Silvia Pinto

Key Responsibilities and Achievements:

• Collaborated with senior leadership to align HR strategy with overall business objectives, driving organizational success.
• Conducted annual progress reviews and performance assessments to monitor employee growth and development.
• Fostered cross-functional relationships to enhance communication and efficiency between managers and employees.
• Spearheaded wellness programs, increasing employee satisfaction scores and reducing absenteeism.
• Directed hiring and onboarding programs for new employees.
• Streamlined HR processes, leading to improved decision-making and better resource allocation.
• Championed change management initiatives during organizational transformations, mitigating resistance and fostering adaptability.
• Oversaw employee engagement surveys, proactively addressing areas of concern to improve satisfaction.
• Partnered with legal counsel to ensure compliance with labor laws and regulations.
• Established key performance indicators (KPIs) for HR functions, measuring success against benchmarks.
• Enhanced employee retention through effective talent management strategies and performance evaluations.
• Managed complex employee relations issues, fostering a more harmonious workplace environment.
• Designed and executed training programs to boost workforce skills and productivity.
• Conducted exit interviews to gather insights and identify areas for organizational improvement.
• Advised senior leadership on organizational development and change management strategies.
• Developed onboarding processes that optimized new hire productivity.

• Engaged with senior leadership to synchronize HR strategies with enterprise goals effectively.
• Supervised HR operations for 2,500 employees across five locations in India.
• Managed full cycle of recruiting, hiring, and onboarding new employees.
• Conducted cyclical HR activities, including promotions, appraisals, and goal setting, ensuring timely execution.
• Analyzed business unit data to identify trends and implemented solutions to improve employee retention.
• Supported business leaders in managing disciplinary investigations and ensured compliance with HR policies.
• Enhanced employee-management communication through proactive feedback sessions and concern resolution.
• Partnered with legal counsel to ensure compliance with employment regulations, reducing potential liability risks for the organization.
• Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
• Reduced turnover rates by developing comprehensive employee retention programs.
• Developed metrics-driven performance appraisal systems, enabling objective evaluation of employee performance and identification of areas for improvement or growth opportunities.
• Created a strong employer brand by promoting company values and showcasing positive work culture both internally and externally.
• Implemented succession planning strategies, ensuring leadership continuity and employee growth opportunities within the organization.
• Collaborated with leadership to assess and improve policies across board.
• Facilitated team-building activities and initiatives, improving collaboration and engagement.
• Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
• Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
• Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Liaised between multiple business divisions to improve communications.
• Empowered senior leaders through effective guidance on implementing corrective employee actions.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Key Achievement: Streamlined HR operations, reducing process completion times by 20%.

• Handled global mobility requirements for US, Canada, EMEA, and APAC regions, ensuring compliance with immigration regulations.
• Developed robust global mobility policies to ensure compliance with immigration laws, tax regulations, and labor laws in multiple countries.
• Identified areas of improvement within the global mobility program through regular feedback collection from assignees, line managers, and other stakeholders.
• Spearheaded training initiatives aimed at increasing awareness of global mobility best practices among HR professionals throughout the organization.
• Assessed potential risks associated with international assignments by conducting thorough pre-assignment evaluations and proposing suitable mitigation strategies.
• Ensured business continuity during international assignments by proactively addressing workforce gaps and facilitating knowledge transfer between incoming and outgoing assignees.
• Improved data accuracy in global mobility reporting systems by implementing rigorous quality control measures and regular audits.
• Facilitated smooth repatriation processes for returning employees by providing adequate transition support, managing expectations, and identifying new opportunities within the organization.
• Strengthened relationships between HR departments across different regions through effective communication and collaboration on international assignments.
• Enhanced employee satisfaction during international assignments by providing comprehensive support and guidance on cultural adaptation, housing, schooling, and other aspects.
• Maintained up-to-date knowledge of applicable laws and regulations.
• Conducted periodic compliance audits and reviews to identify areas of improvement.
• Identified gaps in existing compliance processes and recommended updates.
• Maintained composure in stressful situations, confrontations, interviews and records searches.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Facilitated team-building activities, enhancing team cohesion and morale.
• Established team priorities, maintained schedules and monitored performance.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

• Demonstrated expertise in Immigration process, providing clear instructions, and sharing knowledge to maximize service quality. Adept at overseeing workloads and driving high performance with measurable outcomes.
• Liaised with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
• Explained visa rules and regulations to employees to comply with Department of Labor and Department of State standards.
• Maintained public access files to facilitate compliance, documentation and execution of immigration policies and procedures.
• Built effective relationships with business partners to facilitate immigration program activities.
• Identified potential issues and concerns and proactively escalated to manager to reduce barriers.
• Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
• Conducted thorough research on complex immigration matters, assisting employees in making informed decisions about their cases.
• Maintained up-to-date knowledge of changes in immigration laws and policies, providing employees with the most relevant advice based on current regulations.
• Coordinated the filing of Adjustment of Status applications, guiding clients through the complex process and ensuring all required documentation was submitted accurately and on time.
• Developed training materials for new Immigration Specialists, fostering a supportive learning environment within the team.
• Streamlined immigration processes by implementing efficient case management and tracking systems.
• Reduced processing times for visa applications by developing strong relationships with consular officers and embassy staff.
• Managed high-volume caseloads while maintaining attention to detail and adherence to strict deadlines.
• Collaborated with legal teams to prepare comprehensive immigration petitions, improving success rates for approval.
• Maintained accurate records of all immigration-related cases, ensuring proper handling and documentation.
• Monitored visa expiration dates with diligence and accuracy, taking appropriate actions as necessary.
• Validated immigration documents, asked questions and reported discrepancies to authorities for further review.