Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Apurba Tewari

Apurba Tewari

Delhi

Summary

Flexible and organized Restaurant Manager with 16 years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.

Overview

20
20
years of professional experience

Work History

Senior Restaurant Manager

Pinch Of spice
F-90, Vishal Enclave, Rajouri Garden, New Delhi -110027
12.2011 - Current
  • Managed and supervised staff, including hiring, scheduling, training and performance evaluations.
  • Developed strategies for increasing customer satisfaction and sales revenue.
  • Monitored restaurant operations to ensure compliance with health and safety regulations.
  • Enforced all company policies, procedures and service standards.
  • Analyzed customer feedback surveys to identify areas of improvement.
  • Implemented cost control systems to maintain budgeted labor costs.
  • Resolved customer complaints in a timely manner to ensure customer loyalty.
  • Maintained inventory levels by ordering necessary food supplies and equipment.
  • Ensured proper maintenance of facilities through regular inspections and repairs.
  • Conducted daily pre-shift meetings with staff to review specials and discuss any changes or updates in the restaurant's operations.
  • Developed marketing campaigns to promote the restaurant's new dishes or services.
  • Managed payroll records, budgets, cash handling processes and financial reports.
  • Planned special events such as private parties or promotional activities.
  • Recruited qualified applicants for vacant positions within the restaurant.
  • Reviewed monthly profit and loss statements with upper management team members.
  • Established relationships with vendors to obtain quality products at competitive prices.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.

Restaurant Manager

Metro Grill Resto bar
1st Floor, Opposite MM Public School, DDA Market, Sandesh Vihar, Pitampura, New Delhi, Delhi 110034
01.2009 - 11.2011
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Created new menu items based on customer feedback and industry trends.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Established policies for cash handling procedures to maximize security measures.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.

Restaurant Captain

Oh! Calcutta
Plot 4, Local Shopping Centre Masjid Moth, Greater Kailash II, New Delhi, Delhi 110048
01.2008 - 12.2009
  • Greeted and welcomed guests to the restaurant.
  • Assigned duties to wait staff and ensured they were completed in a timely manner.
  • Monitored customer service standards and provided feedback to staff when necessary.
  • Provided support and guidance to team members, ensuring that quality standards were met.
  • Maintained an efficient system for taking orders, preparing food, delivering beverages, processing payments.
  • Supervised the preparation of meals according to recipes and presentation specifications.
  • Coordinated with kitchen staff regarding menu items availability, modifications, and specials.
  • Interacted with customers in a friendly, professional manner while resolving any complaints or issues quickly.
  • Managed inventory levels by accurately tracking stock levels and ordering supplies as needed.
  • Communicated daily with management about staffing needs, customer feedback, sales goals.
  • Ensured proper handling of cash transactions throughout shift including accurate record keeping.
  • Trained new hires on restaurant operations such as order-taking processes, POS systems usage.
  • Performed daily opening, closing duties such as setting up the dining room, bar area prior to opening time.
  • Handled reservations requests from customers via phone or online booking services.
  • Resolved guest complaints quickly to deliver courteous service and promote repeat business.

Bartender

Punjabi by Nature
11, Basant Lok Pvr Priya Priya Cinema Complex, Community Centre, Vasant Vihar, New Delhi, Delhi 1100
06.2006 - 12.2007
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.
  • Completed regular bar inventories and daily requisition sheets.
  • Balanced daily registers and generated sales reports for management.

Steward

DLF Golf Club
Golf Course Rd, Opp. American Express, DLF Phase 5, Sector 42, Gurugram, Haryana 122009
05.2005 - 05.2006
  • Took orders from customers over the phone and in person.
  • Answered customer inquiries regarding menu items, pricing, and availability.
  • Communicated order details to kitchen staff for preparation.
  • Processed payments for orders with cash, credit cards, or other payment methods.
  • Maintained cleanliness of work area by wiping down counters and cleaning up spills.
  • Provided excellent customer service by greeting customers warmly and addressing their needs promptly.
  • Ensured accuracy of all orders before submitting them to the kitchen staff.
  • Confirmed customer orders on delivery documents prior to delivery.
  • Resolved customer complaints in a professional manner while following company policies and procedures.
  • Gave clear instructions to kitchen staff regarding special requests from customers such as additional condiments or modifications to menu items.
  • Monitored inventory levels of products used for taking orders such as cutlery, napkins, straws.
  • Maintained up-to-date knowledge of menus, kitchen practices and other areas of interest to accurately fulfill orders and answer customer questions.
  • Met upselling objectives by frequently suggesting upgrades and related menu items such as drinks and desserts.

Trainee Steward

Hotel Capital Hill
Mahatma Gandhi Main Rd, Near Punjab Sweet House, Maulana Azad Colony, Hindpiri, Ranchi, Jharkhand 83
04.2004 - 04.2005
  • Provided support to existing staff on various tasks and duties.
  • Coordinated with subject matter experts to ensure accuracy of content delivered during trainings.
  • Created tests and surveys to measure effectiveness of training sessions.
  • Analyzed data from trainee feedback forms to improve future trainings.
  • Facilitated group discussions among participants during trainings.

Education

Diploma in Hotel Management And Catering Technology - Hotel Management

Indian Institute of Business Management
Patna
03-2004

Skills

  • Menu development
  • Scheduling Coordination
  • Sales Growth
  • Operational Efficiency
  • Cost Control
  • Labor and food cost control
  • Wine Knowledge
  • Proven sales record
  • Complaint resolution
  • Team Management
  • Employee Retention
  • Operations Management
  • Staff Management
  • Customer Engagement
  • Restaurant operations management
  • Full service restaurant background
  • Employee recruitment expertise

Languages

English
First Language
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2

Timeline

Senior Restaurant Manager

Pinch Of spice
12.2011 - Current

Restaurant Manager

Metro Grill Resto bar
01.2009 - 11.2011

Restaurant Captain

Oh! Calcutta
01.2008 - 12.2009

Bartender

Punjabi by Nature
06.2006 - 12.2007

Steward

DLF Golf Club
05.2005 - 05.2006

Trainee Steward

Hotel Capital Hill
04.2004 - 04.2005

Diploma in Hotel Management And Catering Technology - Hotel Management

Indian Institute of Business Management

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Apurba Tewari