Apurv Kshirsagar

1st line support for users across APAC region within the business

Implementation, Working with Microsoft & Mac OS.

Support users with any technical requirement, both internally and remote. Workstation maintenance and configuration.

Application support for Mac OS and Windows, Including but not limited to: Office, Adobe, G Suite Apps, VPN Clients, SSO / IAM administration - level 1,G Suite administration - level 1, Research potential vendors.

Compare and evaluate offers from suppliers, Negotiate contract terms of agreement and pricing, Review quality of purchased products, Prepare reports on purchases, including cost analyses.

ITAM Management , Microsoft Exchange office 365, Microsoft Azure AD, DNS,Firewall Security Group, SCCM Configuration, Scheduling maintenance for IT equipment.

Planning for the procurement of assets, Managing equipment users and usability, Maintaining and renewing software licenses.

Understanding Operating Systems like Windows 7,8,10 and Mac-OS

Troubleshooting Network and Internet Issues for Clients.

Fixing Software and Drivers on Client Systems, Understanding of Settings and Control Panel Options.

Fixing Issues in Device Manager and External Devices, Understanding Latest Privacy Settings and Access Control in Devices

Maintaining more than 5000+ devices including Mobile Workstation. Monitoring BMC Remedy IT Service Management (8.1). Configure Symantec Endpoint Protection.

Configured Industrial Machine through CGD. Monitoring Asset Management. Network Port Activity.
Configuring Advanced Mobile Workstation Through CGD. and iPad through mobile iron.

Automated MDM Enrollment settings. simplify account setup, configure policies, distribute apps, and apply device restrictions remotely. Deploying Jio data Cards & Sim cards.

Software and Hardware Inventory management. Involving in Software License Management. Maintain License Registration. Work Station Validation in the tool.