Salesforce CRM
Hi, I’m
Apurv Shrivastava
Bengaluru
Summary
Resourceful Account Manager and Sales Ops personnel with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
5
years of professional experience
2
Languages
Work History
Argano Software Pvt Ltd, Delhi
Sr Business Desk (Alliances and Sales Ops)
2023.04 - Current (1 year & 5 months)
Job overview
- Managing Alliances and Partner relationships with key partners like Microsoft, Salesforce, Oracle and SAP.
- Managing projects and delivering reports that helped stakeholders in keeping a track on sales growth.
- Managing and maintaining CRM.
- Gathered and analyzed customer data and feedback using CRM software, reporting results for strategic decision-making.
- Creating and presenting presentations for clients and partners for better understanding of products and scope of business.
- Reviewed client feedback and implemented changes to improve marketing campaign performance through CSATs.
Oracle, Noida
Sr Business Development Consultant
2022.05 - 2023.04 (11 months)
Job overview
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies through cold calling and prospecting.
- Responsible for bringing Revenue from ORACLE Solutions that includes ERP, Oracle Cloud, Oracle Linux Infrastructure and Oracle Virtual Box in the North America Market.
- Working closely with sales team in order to close deals and collaborate with marketing team to generate new lead sources and expand target customer base, or with product and research teams to make sure customer needs are met.
- Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets. Managing over 60 calls per day.
BMTG India Pvt Ltd. (Better.com), Gurugram
Analyst (Client relations and Operations)
2021.04 - 2022.05 (1 year & 1 month)
Job overview
- Assisting clients and sales team (U.S. Market) as backend support team and helping them in entire end to end process of transaction.
- Acted as a primary point of contact for escalated client issues, demonstrating strong problem-solving skills and a commitment to delivering exceptional service.
- Identifying and implementing improvements to overall sales funnel process benefiting client experience.
- Negotiated prices and offered cost-effectives sales quotes to entice prospective customers.
- Implemented strategic sales plans to increase annual revenue.
- Helped clients by providing consultation related to tailor made solutions for their requirements.
Naukri.com, Pune
Sr Executive Corporate Sales (Ads and Classifieds)
2019.09 - 2021.03 (1 year & 6 months)
Job overview
- Managed a portfolio of 70+ Mid size accounts to cross sell and upsell on Naukri's hiring and advertising solutions.
- Generated new business and converted those new accounts into key accounts by increasing the ticket size of the sales.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities. Handled customer concerns and complaints to resolve issues and build loyalty.
- Achieved targets on regular basis and increased the portfolio size by 25% annually.
- Increased the adoption of Naukri's advertising solutions among small and medium businesses and boosted sales of these solutions.
Education
Indira School of Business Studies
Post Graduate Diploma in Management from Marketing
KD Rungta College of Science And Technology
Bachelors Of Science from Science
NIIT
Excellence in English from English Language
Skills
- MS office
- Account Management
- Project Management
- Customer Relationship Management
- Reporting
- Advertising sales and Business Development
- Sales Operations
- Communication Skills
- Sales expertise
Timeline
Sr Business Desk (Alliances and Sales Ops)
Argano Software Pvt Ltd
2023.04 - Current (1 year & 5 months)
Sr Business Development Consultant
Oracle
2022.05 - 2023.04 (11 months)
Analyst (Client relations and Operations)
BMTG India Pvt Ltd. (Better.com)
2021.04 - 2022.05 (1 year & 1 month)
Sr Executive Corporate Sales (Ads and Classifieds)
Naukri.com
2019.09 - 2021.03 (1 year & 6 months)
Indira School of Business Studies
Post Graduate Diploma in Management from Marketing
KD Rungta College of Science And Technology
Bachelors Of Science from Science
NIIT
Excellence in English from English Language
Certification
- Project Management
- Salesforce CRM
Availability
See my work availability
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteSoftware
Dynamics 365 CRM
MS Office
Zoom Info
Smartsheets
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