APURVA GUPTA
Gurgaon
Summary
Dynamic client relationship professional with 8+ years of experience in campaign execution, customer success, and strategic growth across real estate tech, BFSI, and automotive finance. Proven ability to manage multiple advertiser/client accounts, upsell solutions, and coordinate with cross-functional teams. Skilled in data reporting, client retention, and driving results through proactive engagement, and strategic alignment.
Overview
8
8
years of professional experience
Work History
Senior Account Manager
Housing .Com
Gurgaon
03.2024 - 06.2025
- Managed multiple B2B client accounts, delivering campaign execution and visibility solutions aligned with advertiser goals.
- Collaborated with internal departments such as marketing, operations, finance. to ensure successful execution of projects.
- Built strong advertiser relationships, and consistently ensured repeat business through proactive upsell strategies.
- Maintained campaign performance dashboards and resolved escalations to ensure high satisfaction.
- Contributed market intelligence and client feedback to enhance product positioning and campaign design.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Identified opportunities for cross-selling products and services to existing customers.
Sr. Executive-Guest Relations
CBRE-EY
Gurgaon
09.2023 - 03.2024
- Delivered flawless, high-class service, ensuring an exceptional client experience with professionalism and warmth.
- Maintained strong relationships with VIP clients, proactively anticipating needs and exceeding expectations.
- Analyzed feedback to drive continuous improvement and swiftly addressed escalations to enhance overall satisfaction.
CIC - Executive
BMW India Financial Services
Gurgaon
01.2022 - 07.2023
- Managed customer relationships, ensuring prompt resolution of inquiries and complaints.
- Approved lending requests in the COFIS system, after necessary internal approvals.
- Assisted the Customer Interaction Center (CIC) in handling escalations and improving service quality.
- Prepared reports, presentations, and represented the department in internal discussions.
- Analyzed complaints and NPS trends to enhance the customer experience.
- Monitored service quality, conducted audits, and reported key SLAs/KPIs.
- Oversaw contract servicing, including terminations, loan cancellations, bank swaps, and customer correspondence.
Relationship Manager - NRI Segment
Equitas Small Finance Bank
Gurgaon
08.2020 - 12.2021
- Managed a portfolio of high-value NRI clients, offering personalized banking solutions, and ensuring seamless service delivery.
- Strengthened client retention through regular engagement, portfolio reviews, and cross-selling of financial products.
- Coordinated with internal departments to ensure the timely resolution of client requests and service queries.
- Maintained compliance with banking regulations and internal policies while delivering an exceptional client experience.
Executive - Customer Service
SpiceJet Pvt. Ltd.
Patna
06.2017 - 07.2019
- Delivered high-quality passenger support at check-in, ticketing, and baggage counters, ensuring pre-flight processes, and a seamless airport experience.
- Resolved customer issues related to flight delays, baggage, and seat allocation with empathy and efficiency, enhancing overall satisfaction.
- Trained and mentored new ground staff on service protocols, grooming standards, and airport SOPs, improving team performance and onboarding quality.
- Effectively manages VIPs, and assists in crowd control and flight coordination, contributing to on-time departures and safety compliance.
- Completed DGCA-compliant ground operations training and upheld aviation safety standards in all tasks.
Education
B.Com -
Annamalai University
Tamilnadu01.2016
H.S.C -
Sindhi College
Bangalore01.2013
S.S.C -
Delhi Model Public School
Patna01.2011
Skills
- Client Success and Upselling
- Campaign coordination
- Account Management
- Effective Communication
- Data Analysis
- SLA & KPI Tracking
- Cross Functional Collaboration
- Complaints/NPS Analysis
Accomplishments
Most promising debutant – Housing.com
Grooming SPOC – SpiceJet Airlines
Timeline
Senior Account Manager
Housing .Com
03.2024 - 06.2025
Sr. Executive-Guest Relations
CBRE-EY
09.2023 - 03.2024
CIC - Executive
BMW India Financial Services
01.2022 - 07.2023
Relationship Manager - NRI Segment
Equitas Small Finance Bank
08.2020 - 12.2021
Executive - Customer Service
SpiceJet Pvt. Ltd.
06.2017 - 07.2019
B.Com -
Annamalai University
H.S.C -
Sindhi College
S.S.C -
Delhi Model Public School
Similar Profiles
Pawan SharmaPawan Sharma
Branch Collection Incharge- AM at Grihum Housing Finance (Poonawalla Housing Finance Ltd.) (Magma Housing Finance Ltd.)Branch Collection Incharge- AM at Grihum Housing Finance (Poonawalla Housing Finance Ltd.) (Magma Housing Finance Ltd.)
DANIEL D. PINCOCKDANIEL D. PINCOCK
Executive Administrator at Housing Authority of the County of Salt Lake (HACSL) (dba Housing Connect)Executive Administrator at Housing Authority of the County of Salt Lake (HACSL) (dba Housing Connect)
Cade HandCade Hand
Building Plans Examiner III at Louisiana Housing Finance Agency (LA Housing Corp)Building Plans Examiner III at Louisiana Housing Finance Agency (LA Housing Corp)
Smriti RanaSmriti Rana
Technical Architect & Lead at Builder.aiTechnical Architect & Lead at Builder.ai
Sakshi ShuklaSakshi Shukla
Supervisor (C9) at Citi Corp ServicesSupervisor (C9) at Citi Corp Services