Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
References
Disclaimer
Affiliations
Timeline
Generic

Apurva Jain

Dehradun

Summary

To make efficient and optimum use of acquired skills to excel in challenging positions, contribute and add value to the organization and to the job profile.

Friendly Technical / Customer Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Overview

5
5
years of professional experience

Work History

Senior Technical Associate

Tech Mahindra
Noida
11.2022 - 07.2024
  • Resolved complex hardware and software problems with remote customers.
  • Provided technical support to customers on a wide range of products and services.
  • Performed troubleshooting of network connections and other system components.
  • Managed user accounts and access rights according to organizational requirements.
  • Addressed technical support inquiries by resolving open service tickets and requests.
  • Assisted with the development of internal procedures for providing technical support services.
  • Collaborated closely with other teams to resolve escalated customer issues quickly.
  • Responded promptly to incoming calls related to technical issues.

CCE

Micronet Technologies
12.2019 - 10.2022
  • Provided exceptional customer service to ensure customer satisfaction.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

BBA - Specialisation in Finances

School of GD
06-2022

BBA -

School of GD
01.2022

BBA -

School of GD
01.2022

BBA -

School of GD
01.2022

BBA -

School of GD
01.2022

BBA -

School of GD
01.2022

Intermediate -

Doon international school
01.2019

High School -

Shardein School
01.2017

Skills

  • Punctual and Reliable
  • Effective Listener
  • Multi tasking
  • Ambitious
  • Problem solving and analytical skills
  • Good organizing skills
  • Technical Support
  • Business Development
  • Product Troubleshooting
  • Customer Success Management

Accomplishments

  • Prefect in class 11th
  • Managed and organized the Annual fest in Doon international school.
  • Volunteer at Annual Blood Donation Camp hosted by Jain cooperatives Housing Society.
  • Participant at Fervor, cultural Fest, Doon international School, Dehradun.

Personal Information

  • Date of Birth: 09/25/2001
  • Nationality: India
  • Marital Status: Single

References

Dr. Ramandeep Kaur, Assistant Professor, ramandeep.kaur@gdgoenka.ac.in, +91 8800177220

Disclaimer

I hereby declare that all details furnished above are true to the best of my knowledge.

Affiliations

  • Prefect in class 11th
  • Managed and organized the Annual fest in doon international school
  • Volunteered at Annual Blood Donation camp by Jain cooperative housing society
  • Participated at Fervor Cultural fest in doon international school

Timeline

Senior Technical Associate

Tech Mahindra
11.2022 - 07.2024

CCE

Micronet Technologies
12.2019 - 10.2022

BBA - Specialisation in Finances

School of GD

BBA -

School of GD

BBA -

School of GD

BBA -

School of GD

BBA -

School of GD

BBA -

School of GD

Intermediate -

Doon international school

High School -

Shardein School
Apurva Jain