APURVA MANOHAR

1. Talent Onboarding & Engagement:

● Identifying workforce requirements and working along with line management to plan the manpower every quarter for sales and support span.

● Working with the talent acquisition team to identify different sourcing channels to attract talent as per business needs.

● Engaging with line managers and employees to foster a positive work environment, building morale and providing coaching and counseling as needed.

● Organizing and facilitating town-hall meetings for sales team and communication sessions to enhance transparency and alignment within the organization.

● Ensuring smooth onboarding experiences for new joiners, facilitating orientation and integration processes.

● Handling employee grievance and championing employee relations by addressing concerns, resolving conflicts, and fostering a positive work environment through effective communication and HR policies.

● Working on employee retention strategies and conducting exit interviews to gather feedback for continuous improvement.

● Conducting and managing recognition and rewards programs tailored to the business function.

2. Talent Management:

● Monitoring and reporting on current workforce, identifying training needs for sales associates.

Working with relevant teams for performance management which includes goal setting, dip checks and assisting the sales managers and employees, performance evaluation within the given TAT.

● Identifying top talent within the sales team and mapping them to critical positions for succession planning.

● Working with managers in identifying the low performers and initiating the performance improvement plan, regular monitoring of their performance and take necessary action.

● Running Live Referral Drive to improve hiring practices.

● Implemented Time Motion Study Program in partnering with leadership that lead to revamp and define the KRAs to the sales leads and sales managers.

3. HR Analytics/MIS, Payroll & Data Management:

● Providing payroll and incentives inputs to the finance team for accurate payout processing.

● Building attrition reports month on month and analyzing the attrition reports and taking corrective measures to reduce attrition.

● Maintaining employee databases on HRIS tools (Darwin box, Greyt HR, Trakstar hire) and preparing periodic HR MIS, reports, and analysis for respective customer groups.

● Regularly updating organization charts, transfers, and attrition reports to support organizational decision-making.

● Revamped HR policies as per labor laws and interpreting the same to the teams.

● Built the entire Reward & Recognition program from scratch to a team of 300 sales associates.

● Worked towards ensuring smooth onboarding of new joiners

● Worked on specific employee grievances for the team.

● Conducted brown bag sessions for employees to communicate the existing and change in policies.

● Involved in strategy to revamp the existing process and implement new ways of hiring for the operations team.

● Worked on headhunting, niche skill hiring to close out on leadership hiring.

● Worked on competitor’s talent mapping and analysis for sales team to help the CEO and other CXO’s to decide on the way of hiring.

● Guided managers on performance management and performance improvement plans (coaching, counseling, career development, disciplinary actions).

● Organized town hall meetings across the organization for communication of the business whereabouts

● Handled tech, non-tech and niche skill hiring across business verticals.

● Supported sales volume hiring to ensure quality check on new hires.

● Negotiated salaries and complex incentive structures from Junior to Leadership roles.

● Coordinated with the operations team for timely release of offer letters to new joiners.

● Coordinated with the IT team for laptop arrangements for new joiners and assisted operations teams with negotiated pay structures for payroll inputs.

· Worked with founder in setting up the initial teams.

· Involved in early process building and basic HR policies.

· Directly worked with founder to hire manpower to the clients.