Apurva Sharma
Pali
Summary
Resourceful coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering several years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities.
Overview
5
5
years of professional experience
Work History
Coordinator
MGVM School - Keshav Nagar Pali
Pali
01.2022 - Current
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Monitored classes and teachers performance by their work and students growth.
Customer Service Officer (AM GRADE)
Axis Bank Ltd.
Pali
09.2020 - 12.2020
- Handle customer inquiries with bank customers, giving prompt answers to customer questions
- Adhere to customer Service management deadlines in resolving customer requirements quickly and effectively
- Provide exemplary customer service to maintain and retain clients
- Processing routine transactions and bulk payments at the bank
- Convince customers by promoting the products of the bank in front of customers
- Processing clearing cheques
- Check on the status of customer accounts and track checks and payments
- Build customer relationships, and maintain and manage existing accounts
- Authorizing and evaluating loan final settlements, passbooks, and cheques through banking software bank systems
Customer service Officer
The Outlook Group
Delhi
06.2019 - 08.2019
- Working as an intern and getting knowledge about creating portals for clients
- Building customer relationships digitally with the company
- Convincing customers for extending their subscriptions
- Handling customers' issues resolve them quickly and effectively
- Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries
- Handle customer inquiries via email and chat, giving prompt answers to customer questions
- Help distribute marketing materials
- Assist in marketing and advertising promotion task
Education
MBA -
Poornima University
01.2020
B.Com -
Sajjan International Colleage, JNVU
01.2018
Skills
- Leadership
- Time Management
- Problem Solving
- Communication
- Multitasking
- Ms-Office
- Data Entry
- Information Collection
Timeline
Coordinator
MGVM School - Keshav Nagar Pali
01.2022 - Current
Customer Service Officer (AM GRADE)
Axis Bank Ltd.
09.2020 - 12.2020
Customer service Officer
The Outlook Group
06.2019 - 08.2019
MBA -
Poornima University
B.Com -
Sajjan International Colleage, JNVU
Similar Profiles
Nimmi PushpanNimmi Pushpan
Administrative Executive at The Orbis School Keshav NagarAdministrative Executive at The Orbis School Keshav Nagar
Silvana GjergjiSilvana Gjergji
Teacher at School " Qazim Pali "Teacher at School " Qazim Pali "
Dipanwita GhoshDipanwita Ghosh
Accountant at Kalyan Nagar Vidyapith School (Boys)Accountant at Kalyan Nagar Vidyapith School (Boys)