Apurva Sharma
Sr. Repair Center Engineer
Gurugram
Summary
Highly motivated and result-oriented Engineer with 12 years of working experience leading cross-functional team in the diagnostics and life science Industry. Proficient in developing and implementing quality management system, skilled in automating testing processes and Salesforce CRM, SAP modules and 5S implementation at work. Team player spirit who believes in "Best Team Wins".
Overview
11
11
years of professional experience
Work History
Senior Repair Centre Engineer
CEPHEID India Pvt. Ltd.
New Delhi
5 2018 - Current
- Highly accountable for repairing and refurbishing US FDA certified instrument to the highest standards of quality in medical diagnosis
- Frequent travel to client sites throughout the region to deliver onsite support
- Conduct training for distribution partners, lab technicians, and new engineers via Teams or in person as needed
- Following global QMS guideline to ensure unwavering instrument quality for rigorous audits and regulations
- Strictly complying with all internal and external guidelines and regulations to meet rules and standards of MDR (US/EU/India) to ensure the safety and efficacy of product
- Verifying all relevant factors & requirements for products performance to ensure global standard results
- Investigating suspected breaches of compliance and timely reporting to responsible managers
- Taking corrective action to fix problems identified during testing or inspection, dispatching error-free modules
- Software testing data analysis, data validation and resetting
- Ensuring all 4 types of QA (Internal/External/Process/Product) as a cross-functional responsibility
- Ensuring documentation database compliance with all regulatory requirements from drafts to submission
- Responsible to keep all records and documentation of each process following GDP standards
- Assist team for Sales of AMC & CMC.
- Coordinate with cross function teams to ensure seamless operations, optimize processes, and achieve project goals.
Associate Coordinator & Administrator
Beckman Coulter India Pvt. Ltd.
01.2016 - 05.2018
- Order booking for INR and USD (Instruments and Reagents)
- Coordinate with CSA team, Logistic team, Warehouse India as well as Origin Country (US/UK/Europe) Order backlog and pending payment management
- Service team coordination: Scheduling and Coordination with service engineers and warehouse to ensure proper installation of instruments along with start-up kits, and support on other service-related job
- Documentation work to support Sales and Service Team for Tender preparation: e-tender submission, EMD, Bank Guarantee, Certificates and Declarations, Audit reports maintenance etc
- AMC /CMC / PM visits and Spare Parts quotations to installation base of their territories
- 3rd party supply management: arrangement of quotes for required specific products, negotiation for best price, follow-up of placing order, supply, and payment
- Vendor management: choosing appropriate vendor for purchase orders and getting supply on time and further payment release
- Channel partners / Distributors management: Issuing Authorization, auditing and releasing Commission
- Claims, sharing stock availability and pro-active approach for maintaining expiry of products Office administration: Regional office related work including daily and monthly management to keep running and maintaining office without interruption.
Coordination Manager
LARS MEDICARE PVT. LTD.
10.2014 - 01.2016
- Ensured alignment by reconciling shipment data between multiple systems
- Checked incoming orders for completeness, forwarding incomplete orders to backend employees for additional processing and verification
- Repeated customer orders for verification before placing and processing orders on POS systems, minimizing erroneous order placement
- Handled complete billing, shipping documents and contracts for completed orders for customer records.
Coordinator Sales & Service
INFOWAYS PVT.LTD.
04.2013 - 04.2014
- Managed sales and service operations and communications
- Computer sales training to new joiners
- Sales operations from quotation to invoicing
- Service call center training with customer care team
- Ensured monthly, quarterly, and annual business MIS reports.
Education
B.Tech. in Computer Science -
3 Yrs. Poly. Diploma in C.S. - undefined
Advance Business Analytics with R - undefined
Skills
Technical Expertise
Problem Solving Skills
Active Listener & Adaptability
Avid Traveler
Time Management
Customer Relationship
Tender Submission
SAP, MS-Office, Sales Force
Accomplishments
- Established and Developed the Repair Center from ground up, ensuring full alignment with Global Standards & Best Practices.
- Remotely assisted China in the establishment of their Repair Center during the COVID-19.
- Single-handedly managed the supply of Repair Instrument across the India during the Pandemic to ensure the uninterrupted service
Rewards
- Make it Happen Award- Recognized for exceptionally going extra mile to supply the modules during the COVID-19.
- Best Team Award- Awarded for consecutive two years for outstanding collaboration.
- Make it Happen Award- For Successfully Implemented the 5S methodology to ensure Safer environment and enhance efficiency.
Languages
English
Hindi
Disclaimer
I solemnly declare that the information in this resume is true to the best of my knowledge and belief.
Timeline
Associate Coordinator & Administrator
Beckman Coulter India Pvt. Ltd.
01.2016 - 05.2018
Coordination Manager
LARS MEDICARE PVT. LTD.
10.2014 - 01.2016
Coordinator Sales & Service
INFOWAYS PVT.LTD.
04.2013 - 04.2014
Senior Repair Centre Engineer
CEPHEID India Pvt. Ltd.
5 2018 - Current
B.Tech. in Computer Science -
3 Yrs. Poly. Diploma in C.S. - undefined
Advance Business Analytics with R - undefined
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