Aqib Bhatkar
Thane
Summary
Knowledgeable Business Analyst with solid background in analyzing business processes and implementing effective solutions. Specialized in identifying areas for improvement and delivering actionable insights that align with organizational goals. Demonstrated expertise in analysis and stakeholder collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst
Tata Consultancy Services
12.2024 - Current
- Gathered, analyzed, and documented business requirements, translating them into clear BRDs, User Stories, and Use Cases for development teams.
- Collaborated with cross-functional teams of 30+ members, ensuring alignment between business needs, development, and quality assurance.
- Facilitated and supported User Acceptance Testing (UAT) by preparing test cases, validating outcomes, and achieving a 95% success rate in user validation.
- Designed and implemented dashboards to monitor KPIs, enabling data-driven insights and improved decision-making.
- Leveraged analytics to reduce ticket volume, optimize response rates, and improve resolution TAT, significantly enhancing user experience.
- Prepared and presented cost and service reports to stakeholders, enabling informed decision-making and proactive project tracking.
- Evaluated feasibility of technical requirements with development teams and recommended optimized solutions to address business challenges.
- Created training and process documentation, enabling employees to adapt quickly to new systems and procedures.
Systems Analyst
Tata Consultancy Services
03.2020 - 11.2022
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Managed user access rights to balance strong information security with appropriate accessibility for authorized personnel.
- Collaborated with IT teams to design and implement disaster recovery (DR) plans, ensuring business continuity and minimal data loss during critical incidents.
- Installed and maintained essential security and functionality patches, enhancing system reliability and safeguarding against intrusions.
- Proactively monitored systems to identify potential issues, reducing downtime through timely resolution and preventive measures.
Education
MBA - IT & Systems
GNVS Institute Of Management
Bachelor's - Computer Science
S.M.T Jankibai Rama Salvi College
Skills
- Requirements gathering
- Effective cross-team communication skills
- Stakeholder collaboration
- Collaborative decision-making
- Project documentation
- Jira
- Proficient in Microsoft Office Suite
- Proficient in Confluence documentation
- Coordination of user acceptance testing
- SQL and Tableau analysis skills
- Attention to detail
- Agile methodologies
Certification
- Career Essentials in Business Analysis by Microsoft and LinkedIn
- Customer Relationship Management
- Complete Guide to Power BI for Data Analysts by Microsoft Press
- Cyber Security for Everyone
- Field Technician Computing and Peripherals
- Time Management for Professionals.
Additional Information
RebelCorp - Website Developer
05/2023 - 07/2023
- Creating,designing and maintaining website.
- Developing, responsive and visually appealing websites. Proficient in Rebelcorp builder, Wordpress, Wix and Squarespace and various web development tools and frameworks.
- Adept at collaborating with clients to translate business requirements into user-friendly, efficient, and SEO-optimized web solution
Timeline
Business Analyst
Tata Consultancy Services
12.2024 - Current
Systems Analyst
Tata Consultancy Services
03.2020 - 11.2022
MBA - IT & Systems
GNVS Institute Of Management
Bachelor's - Computer Science
S.M.T Jankibai Rama Salvi College