Aqib Javed
Chennai
Summary
Dynamic operations associate with a proven track record at Equiniti, excelling in shareholder relations and data integrity management. Adept at implementing digital solutions and enhancing customer service excellence, I drive impactful results and foster strong client partnerships, ensuring compliance and satisfaction in every transaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Associate
Equiniti
03.2023 - Current
- Maintain accurate and up-to-date records of shareholders, including personal and confidential information.
- Process various share transactions, such as purchases, sales, and redemptions, efficiently.
- Manage dividend payments, ensuring shareholders receive the correct distributions promptly.
- Facilitate corporate actions such as stock splits, mergers, and rights issues, ensuring smooth execution.
- Resolve investor complaints, maintaining a high level of customer satisfaction, and trust.
- Handle unclaimed dividends, ensuring proper documentation, and re-engagement with shareholders.
- Ensure all transactions and reports comply with regulatory standards and company policies.
- Provide clear and concise information to help investors make informed decisions regarding their shares.
Account Manager
FoodHub
09.2022 - 02.2023
- Provided personalized customer support to enhance client business visibility and drive online food orders.
- Successfully sold digital marketing packages within three months to boost client engagement, and increase revenue.
- Innovated marketing strategies tailored to individual client needs, resulting in improved customer satisfaction and retention.
Business Development Executive
iNFHRA
02.2020 - 09.2022
- Developed strategic partnerships with key clients to enhance business opportunities.
- Conducted market research to identify industry trends and customer needs.
- Collaborated with sales teams to create targeted marketing campaigns.
- Managed CRM system to track leads and client interactions effectively.
- Assisted in organizing networking events to promote company visibility.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
Education
High School Diploma -
Doveton
Skills
- Customer service excellence
- Business development strategies
- Shareholder relations
- Data integrity management
- Fraud prevention techniques
- Digital solutions implementation
- Self-service experience design
Abilities
- Fluent in English to guarantee that international customers feel at ease
- Performing floorwalks as a Subject Matter Expert
- Gathering direct Trustpilot reviews from customers on the public platform
- Keeping informed about stocks trading on the LSE to simplify information for shareholders
Certification
- Business Analysis Foundations
- Root Cause Analysis: Getting to the Root of Business Problems
- Social Media Marketing: Managing Online Communities
Timeline
Operations Associate
Equiniti
03.2023 - Current
Account Manager
FoodHub
09.2022 - 02.2023
Business Development Executive
iNFHRA
02.2020 - 09.2022
High School Diploma -
Doveton
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