Aqib Mir
Srinagar
Summary
Self-motivated Relationship Officer with 7 years of experience delivering exceptional client support in banking industry. Known for building cross-functional partnerships to develop innovative solutions to client issues. Exceptional leadership and collaboration skills
Overview
8
8
years of professional experience
Work History
Relationship Officer NEO KYC
Mashreq Global Services
Banglore
11.2021 - Current
- Achieve monthly targets assigned individually and for the team.
- Achieve service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.
- Risk Remediation of KYC
- Achieve SLA of 24–48-hour call back for all E-NAME clearance BPM cases assigned on daily basis
- 100% adherence to Audit requirements.
- Updating all the systems as per the call with the customer.
- Constant follow up with the concerned department if the process is delayed or not fulfilled as per the customer's request. Which includes clearance from FRMU,FP&I and company units from different countries.
- Maintaining all records of the approval, requests and reports handled.
- Timely & proper updating of BPM on comments pertaining to customer’s interaction and next steps.
- Risk Classification of L1, L2,L3 customers
Senior Relationship Officer
Citibank NA
Dubai
04.2017 - 12.2020
- Built positive and productive customer connections to drive consistent sales.
- Investigated financial resources and creditworthiness.
- Developed client portfolios through comprehensive financial assessments and risk analysis.
- Maintained accurate records of transactions, commissions, and other relevant data points.
- Analyzed client capital structures and plans and recommended products and financial strategies to meet needs.
Education
Bachelor's of Commerce - Finance And Accounting
Kashmir University
SrinagarDiploma in Computer Science - IT
Master Mind Data Solution
SrinagarSkills
- Creativity and Innovation
- Financial Acumen
- Client Engagement
- Customer Portfolio Management
- Banking
- Excellent Communication
- Fluent in English, Urdu,Hindi,Kashmiri
Accomplishments
- Star of month multiple times
- Top performer Awards
- Employee of the month multiple times
References
References available upon request.
Timeline
Relationship Officer NEO KYC
Mashreq Global Services
11.2021 - Current
Senior Relationship Officer
Citibank NA
04.2017 - 12.2020
Bachelor's of Commerce - Finance And Accounting
Kashmir University
Diploma in Computer Science - IT
Master Mind Data Solution
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