AQIB ZARGAR
Customer Service Specialist ( Voice & Non-voice )
Kolkata,WB
Summary
Customer-focused professional with experience in customer service and retail sales. Skilled in communication, client handling, sales support, upselling, and relationship building. Experienced in understanding customer requirements, resolving concerns, and promoting products effectively through direct interaction. Strong ability to work in fast-paced environments with a focus on customer satisfaction and business growth. Seeking an opportunity in Business Development, Sales, or Customer Support to utilize communication and interpersonal skills effectively.
Overview
3
3
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
L2 Customer Service Associate
Amazon
07.2024 - 06.2026
- Handled customer queries through chat, email and phone with support tools in a fast-paced environment.
- Handled escalations and provided resolution within SLA timelines
- Maintained quality and productivity targets consistently.
- Worked collaboratively with team members and management to resolve escalations.
- Worked with internal tools, documentation, and process workflows
- Managed customer queries and operational processes in a high-volume environment.
Sales Associate
Family Business
01.2024 - 05.2026
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained organized merchandise displays, promoting high visibility of products.
- Developed deep product knowledge to provide informed recommendations to customers.
- Resolved customer complaints effectively, fostering loyalty and repeat business.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Supply Chain Operations Intern
Flipkart
09.2023 - 10.2023
- Assisted with daily operations and process activities to support team objectives
- Coordinated order handling and documentation tasks to streamline workflow
- Maintained communication and coordination with team members for task completion
- Gained foundational knowledge in supply chain and operations management
- Maintained communication with team members to ensure timely task completion
Skills
Customer service
Problem resolution
Team collaboration
Issue resolution
Sales closing
Quality assurance
Issue escalation
MS office proficiency
Inbound and outbound calling
Refunds processing
Calm and professional under pressure
Relationship building
Understanding customer needs
Certification
This is to certify that Mr. Aqib Zargar has successfully completed their Supply Chain Management Internship program at eKart for the duration 30 days during the month Sep-Oct 2023
Education
BBA - Marketing Analytics
B.P. Poddar Institute of Management And Technology
WEST BENGAL 08.2021 - 08.2026
Timeline
L2 Customer Service Associate
Amazon
07.2024 - 06.2026
Sales Associate
Family Business
01.2024 - 05.2026
Supply Chain Operations Intern
Flipkart
09.2023 - 10.2023
BBA - Marketing Analytics
B.P. Poddar Institute of Management And Technology
08.2021 - 08.2026