Aqib Jahed Khan
Kannauj
Summary
Dynamic Food and Beverage Captain at Fairmont, the Clock Tower, recognized for elevating guest satisfaction through exceptional service and effective team supervision. Expert in in-room dining operations and complaint resolution, consistently achieving departmental targets while training staff to uphold brand excellence. Proven ability to manage cash handling with precision and foster positive guest experiences.
Overview
7
7
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Food and Beverage captain
Fairmont, the clock tower
Makkah
03.2019 - 10.2025
- Supervised in-room dining and restaurant operations ensuring 5-star service standards.
- Trained and guided team members to maintain brand quality and guest satisfaction.
- Managed daily order coordination, billing, and cash handling with accuracy.
- Resolved guest complaints efficiently, ensuring repeat business and positive feedback.
- Assisted in achieving departmental LQA and guest satisfaction targets.
- Coordinated with kitchen and housekeeping for seamless service delivery.
Education
DPIC GADANPUR THATHIYA KANNAUJ
Kannauj, IndiaSkills
- Guest Service Excellence
- Team Supervision
- Order Taking & Upselling
- In-Room Dining Operations
- Cash & Billing Handling
- Complaint Resolution
- Communication & Coordination
- Attention to Detail
- Time Management
- Training & Mentoring
Languages
Urdu
First Language
English
Advanced (C1)
C1
Arabic
Elementary (A2)
A2
Hindi
Advanced (C1)
C1
Certification
- HACCP Food Safety Training
- Guest Service Excellence Certificate
- Employee of the Month – Fairmont
- F&B Service Skills Training
Affiliations
- Reading and self-development
- Learning about hospitality trends
- Helping team members grow
- Fitness and mindfulness
References
References available upon request.
Timeline
Food and Beverage captain
Fairmont, the clock tower
03.2019 - 10.2025
DPIC GADANPUR THATHIYA KANNAUJ