Summary
Overview
Work History
Education
Skills
Accomplishments
Hardware Experience
Hobbies and Interests
Technical Details
Personal Information
Certification
Languages
Websites
Timeline
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Aquib H. Torgal

Aquib H. Torgal

Bangalore

Summary

Innovative and results-driven AI architect with over 10+ years of experience in designing and implementing Azure AI solutions, AI-driven automation, and intelligent enterprise architectures. Expertise in agentic AI solutions using AutoGen and LangGraph, retrieval-augmented generation (RAG) pipelines, and IoT-enabled AI systems. Proven ability to solve complex business challenges by leveraging Azure OpenAI, Cognitive Services, MLOps, and vector databases. Strong background in cloud-native AI architectures, service desk automation, and real-time AI solutions. Passionate about building scalable, efficient, and intelligent AI platforms that drive business transformation and operational excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Associate Manager Cloud Architect

KPMG Global Service Pvt Ltd
08.2024 - Current
  • Designed and implemented Azure AI architectures for scalable AI platforms, integrating Azure OpenAI, Cognitive Services, and Azure Machine Learning to solve complex business problems.
  • Developed agentic AI solutions using AutoGen and LangGraph, orchestrating multi-agent workflows for autonomous decision-making, task automation, and intelligent reasoning.
  • Architected end-to-end Retrieval-Augmented Generation (RAG) pipelines with Azure AI services and vector databases, enhancing enterprise knowledge retrieval, and contextual AI responses.
  • Optimized AI model deployment strategies using Kubernetes (AKS), Azure Functions, and serverless architectures, ensuring high availability, cost efficiency, and performance scalability.

AI Engineering Specialist

Accenture Solutions Private Limited
Bangalore
06.2021 - 07.2024
  • Developed an AI-driven service desk automation system using machine learning and deep learning, enabling real-time ticket classification, intelligent routing, and automated resolution, reducing manual intervention by 70%.
  • Built and deployed NLP-powered virtual assistants using transformers (BERT/GPT) and RAG, enabling real-time automated responses, sentiment analysis for prioritization, and intent classification to streamline IT service management.

Application Development Senior Analyst

Accenture Solutions Private Limited
Bangalore
06.2018 - 05.2021
  • Implemented real-time anomaly detection and root cause analysis (RCA) with predictive models, reducing downtime and enhancing SLA compliance by proactively identifying and resolving IT issues.
  • Integrated AI with ITSM platforms (ServiceNow, Jira, etc.). To automate ticket handling, leveraging vector embeddings and retrieval-based AI for knowledge-based problem-solving and self-healing automation.
  • Designed AI-powered real-time dashboards and analytics for service desk teams, tracking issue trends, automation impact, and optimizing IT support efficiency through continuous AI model improvement.

Software Developer

TCS
Bangalore
03.2018 - 05.2018
  • Company Overview: on payroll of Teamware Solutions a division of Quantum leap consulting Private Limited
  • On payroll of Teamware Solutions a division of Quantum leap consulting Private Limited

System Engineer

Nuevo Network Private Limited
01.2015 - 02.2018
  • Developed and contributed to open-source IoT platforms by integrating customized IoT gateways, and enhancing device communication protocols.
  • Designed and implemented IoT solutions using Raspberry Pi, ESP8266, and Arduino, enabling real-time sensor data collection, processing, and cloud integration.
  • Built and optimized IoT gateways for secure and efficient data transmission, leveraging MQTT, CoAP, and WebSockets for low-latency communication.
  • Developed Python-based automation scripts for IoT device provisioning, firmware updates, and sensor data analytics, improving system efficiency.
  • Integrated IoT devices with cloud platforms (Azure IoT, AWS IoT, Open-Source IoT frameworks) to enable remote monitoring, predictive maintenance, and real-time analytics.

Education

Bachelor of Engineering - Information Science and Engineering

Skills

  • Azure AI integration
  • Machine learning
  • Natural language processing
  • Computer Vision
  • TensorFlow, PyTorch & Keras
  • Cloud architecture
  • AI model deployment
  • Technical documentation
  • Kubernetes
  • Docker
  • Python
  • Azure DevOps
  • Langchain
  • Llama-index

Accomplishments

  • Achieved Accenture Orange Award 2021
  • Achieved Dec'20 Sparkling Star Award Winner
  • Achieved Accenture ACE Award for Automating CEVA Service Desk Automation
  • Achieved Accenture Orange Award 2019
  • Won First Prize in College for Network Exhibition
  • Won First Prize in College Final Year Project Exhibition
  • Participated in TCS tech Bites Quiz Competition

Hardware Experience

  • Hands on Experience in Raspberry pi Micro controller
  • Hands on Experience in Esp8266 Micro controller
  • Understanding of X86 Architecture
  • Hands on Experience in Sensors (ds18b20, IVR and Dht11)

Hobbies and Interests

  • Cooking
  • Travelling
  • Playing Cricket

Technical Details

Restful API Service, Azure DevOps, Docker, Kubernetes, Machine learning, NLP, Text classification, Spacy NER, TensorFlow, Open source, Python, Scala (basic), Langchain, Llama-index, Django, FastApi, MySQL, Cassandra, Linux (Ubuntu), Centos

Personal Information

  • Pan Number: ANPPT9034M
  • Father's Name: Abdul Razak Torgal
  • Date of Birth: 05/03/92

Certification

  • Azure AI Fundamentals
  • Azure AI Engineer Associate

Languages

Urdu
First Language
English
Proficient (C2)
C2
Arabic
Upper Intermediate (B2)
B2
Kannada
Proficient (C2)
C2

Timeline

Associate Manager Cloud Architect

KPMG Global Service Pvt Ltd
08.2024 - Current

AI Engineering Specialist

Accenture Solutions Private Limited
06.2021 - 07.2024

Application Development Senior Analyst

Accenture Solutions Private Limited
06.2018 - 05.2021

Software Developer

TCS
03.2018 - 05.2018

System Engineer

Nuevo Network Private Limited
01.2015 - 02.2018

Bachelor of Engineering - Information Science and Engineering

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Aquib H. Torgal