Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Aquib Qureshi

Aquib Qureshi

Jaipur

Summary

Dynamic Senior Customer Success Manager with a proven track record at Leadership Boulevard, driving 140% portfolio growth. Expert in operations management and stakeholder development, I enhance client retention through strategic interventions and proactive account monitoring. Adept at fostering partnerships and delivering tailored solutions, I ensure exceptional customer experiences and satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Customer Success Manager

Leadership Boulevard
Jaipur
05.2022 - Current
  • Managed full customer lifecycle operations, emphasizing renewals, account health, and client retention.
  • Oversaw a portfolio valued at 3 crore, achieving 140% growth.
  • Drove end-to-end customer engagement to ensure seamless operational experiences.
  • Proactively monitored account health, identifying churn risks and implementing strategic interventions for 89% retention year-over-year.
  • Re-engaged clients initiating cancellations by reinforcing value propositions and presenting tailored solutions.
  • Resolved issues promptly as primary escalation point for clients and internal sales teams.
  • Led process improvements that streamlined operations and enhanced customer experience.

Brand Manager, Marketing Manager

Navkaar Facilities and Services
Jaipur
10.2020 - 04.2022
  • Coordinated with stakeholders to establish and maintain 300% increase in partnerships.
  • Facilitated sales and marketing activities, addressing B2B and B2C needs across multiple sectors.
  • Achieved 37% increase in business profitability through strategic service management.
  • Enhanced customer satisfaction by delivering quality services tailored to end-user expectations.
  • Identified optimal market solutions, fostering brand development through stakeholder alignment.

Account and Acquisition Manager

Indus Towers Ltd
Jaipur
05.2016 - 09.2020
  • Appraised and evaluated properties to identify optimal sites for acquisition.
  • Established and maintained high-profit accounts, ensuring profitability at all levels.
  • Managed B2B requirements for major clients in telecommunication sector, including Airtel and Vodafone.
  • Enhanced supply chain efficiency by managing vendor relationships effectively.
  • Developed tailored solutions for infrastructures while creating effective sales strategies.
  • Implemented growth-oriented policies to drive revenue and improve customer satisfaction.
  • Ensured compliance with policies and regulations through coordination with government departments.
  • Coordinated with cross-functional teams to foster seamless operations and collaboration.

Education

MBA - Sales And Marketing

MIT School of Management
Pune
04-2016

BCA -

Jaipur National University
Jaipur, INDIA
05-2014

Skills

  • Auditing
  • Team leadership
  • Operations management
  • Marketing
  • Business development
  • Distribution management
  • Key Account Management
  • Stakeholder Development
  • Competitive Analysis
  • Product sales
  • Brand Manager/BDM
  • Brand Management
  • Sales
  • Six Sigma
  • Market Analysis

Certification

  • Lean Six Sigma in IT and Health care
  • Lean Six Sigma Expert
  • Advanced Excel
  • Fundamentals of digital marketing
  • Google Analytics for Beginners, 2025-02-28

Timeline

Senior Customer Success Manager

Leadership Boulevard
05.2022 - Current

Brand Manager, Marketing Manager

Navkaar Facilities and Services
10.2020 - 04.2022

Account and Acquisition Manager

Indus Towers Ltd
05.2016 - 09.2020

MBA - Sales And Marketing

MIT School of Management

BCA -

Jaipur National University

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Aquib Qureshi