A R Shashi Kumar

> Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.

> Monitor transactions for potential fraudulent activity.

> Analyze data and patterns to identify trends related to fraud.

> Restricting and freezing accounts when fraudulent activity is detected.

> Raising Suspense release.

> Verifying domestic and international wires.

> Identifying and actioning Account Takeover (ATO)

> Initiating BIC for Wrongdoers

> A/C restriction.

> Spotting and preventing financial abuse by referring potential cases to Global Security for investigation, and monitoring transactions for potential fraudulent activity.

> Analyze data and patterns to identify trends related to fraud.

> Restricting and freezing accounts when.

> Fraudulent activity is detected.

> Raising Suspense release.

> Verifying domestic and international wires.

> Identifying and actioning Account Takeover (ATO)

> Initiating BIC for Wrongdoers

> A/C restriction.

> Spotting and preventing financial abuse by referring potential cases to Global Security for investigation.

• Trained, coached and mentored consultants to increase team productivity.
  • Provided expert advice on subject-specific issues to enhance organizational efficiency.
  • Undertook rigorous quality assurance checks to maintain the integrity of project deliverables.
  • Collaborated with cross-functional teams to integrate subject matter expertise into projects.
  • Streamlined processes by implementing cutting-edge methodologies and technologies.
  • Improvised CSAT scores for the team wise.
  • Prepared detailed reports on project status, highlighting achievements and areas requiring attention for senior management review.
  • Analyzed project requirements and developed comprehensive work plans to meet objectives efficiently.
  • Implemented project management tools and techniques to improve team productivity and project outcomes.
  • Supported junior analysts, offering mentorship and guidance to facilitate professional development and team capability building.
  Assessed project outcomes upon completion, gathering feedback to identify lessons learned and best practices for future initiatives

> Help customers in disputing transactions made using debit card ACH & chase online like digital Wallet / Merchant Wallet/ Remote online deposits with maximum customer satisfaction .

> Closing and re-issuing compromised debit

cards.

> Provide appropriate solutions through relationship building Communication Skills to customers.

> TPI Third party inducement claims

> Filing ID Theft to report unusual activity.

> Freeze account for the security of the account.

> Claim Reassertions

• Opened new accounts and made changes to existing accounts.
• Presented products and services to customers using in-depth knowledge to answer questions.
• Supported tellers by processing transactions involving money orders, cashiers checks and payments.
• Helped customers prepare documents required to complete transactions and process requests.
• Increased customer satisfaction by providing personalized banking solutions and exceptional service.
• Improved customer retention rates by providing exceptional service and resolving issues promptly.
• Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
• Managed risk and compliance protocols, ensuring all transactions adhered to industry regulations and standards.
• Reduced processing errors by implementing strict quality control measures in daily operations.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.