ARABINDO CHAKRABORTY
Malda
Summary
Dynamic Operations Manager with a proven track record at Econest Hotel Rampurhat, excelling in budget management and team leadership. Adept at enhancing guest satisfaction through effective problem resolution and staff training, driving operational excellence in a fast-paced environment. Committed to fostering a collaborative team culture while achieving revenue growth.
Overview
14
14
years of professional experience
Work History
Operation Manager
Econest Hotel Rampurhat
03.2026 - Current
- Oversaw daily hotel operations, enhancing guest satisfaction and service delivery.
- Managed staff schedules to optimize workforce efficiency and service quality.
- Coordinated with suppliers to ensure timely inventory and amenity availability.
- Managed hotel facilities for 48 rooms, ensuring maintenance and availability of amenities.
Front Office Manager
Starlit Suites
Kolkata
09.2024 - 02.2026
- Oversaw operations of a four-star hotel featuring 120 rooms, a food and beverage outlet, state-of-the-art banqueting facilities, a swimming pool, gym, meeting spaces, and office space.
- Managed daily front office operations, enhancing guest satisfaction through attentive service.
- Coordinated room assignments and reservations, maximizing occupancy rates and optimizing guest flow.
- Supervised front desk staff, delivering training and support to improve service quality.
Asst. Front Office Manager (HOD)
Seven Hills Hotels & Resorts
Puri
05.2024 - 09.2024
- Managed hotel operations for a four-star establishment with 124 rooms, maintaining high standards of service across five acres.
- Supervised front office operations to ensure seamless guest experiences.
- Trained and mentored front desk staff in customer service excellence.
- Managed reservations and room assignments using hotel management software.
Asst. Front Office Manager (HOD)
Zone By The Park
Gopalpur
01.2023 - 05.2024
- A Four-star hotel –with 40 rooms in 05 Acres land. Two Food & Beverage Outlets, Resto Bar, State of the art banqueting, Swimming Pool, Spa. Meeting spaces and Office Space.
- Managed front office staff, enhancing guest service delivery and operational efficiency.
- Coordinated daily front desk activities, facilitating smooth workflow and collaboration among team members.
- Trained new staff on customer service protocols and hotel policies, ensuring adherence to service standards.
Asst. Front Office Manager (HOD)
Sinclair’s Retreat Dooars
11.2021 - 08.2022
- Managed hotel operations for 72 rooms, achieving guest satisfaction and operational efficiency across 22 acres.
- Managed front desk operations and ensured smooth guest check-in processes.
- Trained and supervised front office staff to deliver exceptional customer service.
- Coordinated with housekeeping to maintain room availability and cleanliness standards.
Sr. Front Office Executive
Welcomhotel GST Road Chennai by ITC
Chennai
04.2015 - 08.2021
- Priority Check In for Long Stayers, Single Lady, all VIP category arrivals.
- Ensure the arrival / departure experience are always above brand standards.
- Executed operational tasks to ensure seamless daily activities and enhance guest experience.
- Facilitated regular briefings and training by duty managers to enhance key departmental areas, ensuring optimum guest satisfaction and developing high-quality guest PR for associates.
- Empowered shift associates to make decisions and adhere to management information systems.
- Assist Front Office Manager in daily/Monthly reports.
- Sustain the business through extensive PR.
- A luxury five-star hotel –with 171 rooms, Three food & Beverage Outlets, Resto Bar, State of the art banqueting, Swimming Pool, Health Club, Spa. Business Centre with board rooms, meeting spaces and Office Space.
Guest Service Associates
Fortune Select Regina, Goa By ITC
Goa
05.2014 - 04.2015
- Managed operations for luxury five-star hotel with 102 rooms and multiple amenities, delivering seamless guest experiences across four food and beverage outlets, resto bar, banquet facilities, swimming pool, health club, and spa.
- Provided exceptional customer service to enhance guest experiences.
- Assisted guests with check-in and check-out procedures efficiently.
- Managed reservations using hotel management software effectively.
Bell captain
Fortune Select Loudon, Kolkata by ITC
Kolkata
04.2012 - 05.2014
- Managed operations of a four-star hotel with 64 rooms and multiple amenities, maintaining high standards of guest service and satisfaction.
- Supervised bell staff to ensure efficient guest service and satisfaction.
- Coordinated luggage handling for guests arriving and departing from the hotel.
- Trained junior staff on hotel policies and guest interaction protocols.
Education
Higher secondary -
Rabindra Mukta Vidyalaya
Shyam Bazar05-2025
1 Year Six Months Diploma - Hotel Management and Catering Technology
Mack Institute of Hotel Management
Laketown, Kolkata06-2012
Secondary Education -
W.B.C.H.S.E.
Harishchandrapur01-2003
Skills
- Supply chain management
- Operational excellence
- Process improvement
- Financial oversight
- Business analysis
- Revenue prediction
- Process improvement
- Safety management
- Operational software knowledge
- Staff training
- Hiring processes
- Time management
- Multitasking
- Problem solving
- Team leadership
- Customer service
- Revenue prediction
- Financial oversight
Job Profile
From check-in to check-out, the operations manager ensures guests receive exceptional service. In a highly competitive industry, even small improvements in service quality can lead to higher occupancy rates and repeat bookings., The operations manager oversees key departments—including the front desk, housekeeping, and maintenance—ensuring that employees are trained, motivated, and working efficiently., With operating costs rising, managing budgets effectively is crucial. Operations managers must balance cost control with maintaining high-quality services, ensuring that every dollar spent contributes to profitability., Digital transformation is reshaping hotel operations. Managers who leverage automated booking systems, AI-driven customer service, and data analytics tools can improve operational efficiency and guest satisfaction., Ensuring the hotel meets industry regulations, health and safety standards, and environmental guidelines is a core responsibility. This is particularly important as hotels focus on sustainability and energy efficiency to meet modern consumer expectations.
Eye Sight
6/6
Hobbies and Interests
- Surfing on the net
- Riding Bikes
- Making new Friends
Training
Industrial Training at Fortune Select Loudon for 6 months.
Professional Highlights
- Econest Hotel, Rampurhat, Operation Manager, 03/01/26 - Present
- Starlit Suites, Kolkata, Front Office Manager, 09/01/24 - 02/28/26
- Seven Hills Hotels & Resorts, Puri, Asst. Front Office Manager (HOD), 05/01/24 - 09/30/24
- Zone By The Park, Gopalpur, Asst. Front Office Manager (HOD), 01/01/23 - 05/31/24
- Sinclair’s Retreat Dooars, Dooars, Asst. Front Office Manager (HOD), 11/01/21 - 08/31/22
- Welcomhotel GST Road Chennai by ITC, Sr. Front Office Executive, 04/01/15 - 08/31/21
- Fortune Select Regina, Goa By ITC, Guest Service Associates, 05/01/14 - 04/30/15
- Fortune Select Loudon, Kolkata by ITC, Bell captain, 04/01/12 - 05/31/14
Personal Information
- Category: General
- Height: 5'7"
- Weight: 87Kgs
- Date of Birth: 03/30/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Languages
English
Beginner (A1)
A1
Bengali
Beginner
A1
Hindi
Beginner
A1
Affiliations
- Social working
Accomplishments
- Awarded Best Attendance of the Year in the 2018.in Fortune Select Grand, Chennai
- Awarded Best Employee of the Hotel in the month of April 2016.in Fortune Select Grand,
Chennai - Awarded Best Attendance of the Year in the 2014.in Fortune Select Loudon, Kolkata
Timeline
Operation Manager
Econest Hotel Rampurhat
03.2026 - Current
Front Office Manager
Starlit Suites
09.2024 - 02.2026
Asst. Front Office Manager (HOD)
Seven Hills Hotels & Resorts
05.2024 - 09.2024
Asst. Front Office Manager (HOD)
Zone By The Park
01.2023 - 05.2024
Asst. Front Office Manager (HOD)
Sinclair’s Retreat Dooars
11.2021 - 08.2022
Sr. Front Office Executive
Welcomhotel GST Road Chennai by ITC
04.2015 - 08.2021
Guest Service Associates
Fortune Select Regina, Goa By ITC
05.2014 - 04.2015
Bell captain
Fortune Select Loudon, Kolkata by ITC
04.2012 - 05.2014
Higher secondary -
Rabindra Mukta Vidyalaya
1 Year Six Months Diploma - Hotel Management and Catering Technology
Mack Institute of Hotel Management
Secondary Education -
W.B.C.H.S.E.