Aradhana Gopinath
Working Professional
Chennai
Summary
PROFILE SUMMARY 20+ years of success & excellence in building and managing new businesses, developing regional team networks, managing service delivery and working in partnership with multiple stakeholders to deliver exceptional results. Helped develop operational strategies and translated those into actionable goals. Managed P&L responsibility as well as business expansions. Passionate about building high performance teams.
Experienced with organizational leadership, strategic planning, and team management. Utilizes comprehensive operational strategies to enhance efficiency and productivity. Track record of fostering collaborative environments and driving results through effective decision-making.
Overview
28
28
years of professional experience
2012
2012
years of post-secondary education
4
4
Languages
Work History
Senior General Manager– Operations
Health & Glow
09.2020 - Current
- Responsible for sales turnover of 100 crores with management of operating expenses that are fully compliant with the Code of Business Conduct across Tamil Nadu & Kerala
- Leading 200-member team of regional Sales, Merchandising, HR, Finance and Information Technology
- Building annual operating revenue plan for TN & Kerala
- Maximizing individual store topline and profit
- Developed a strong leadership team with cross-functional areas of expertise
- Worked with the Ecommerce team to assist and roll out a strong operational metrics platform to enable seamless delivery to customers
- Generation optimum sales per square foot by effective space management
- Chairing the SWEP committee (Secure Work Environment Policy) effectively
- Managing inventory and turnover successfully
General Manager– Operations
Health & Glow
09.2015 - 01.2020
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Regional Manager - Operations
Health & Glow
02.2008 - 09.2015
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
City Head
Health & Glow
06.2004 - 02.2008
- Increased city efficiency by streamlining processes and implementing new technologies.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
Merchandising Manager
Health & Glow
09.2002 - 06.2004
Area Manager
Barista Coffee Company Limited
10.2000 - 02.2002
Officer Trade Finance
Standard Chartered Bank
10.1997 - 10.2000
Education
Post Graduate Certificate - Business Management
XLRI Jamshedpur – Xavier Labour Relations Institute
Post Graduate Diploma - Business Administration
Pondicherry University
Post Graduate Diploma - Personnel Management & Industrial Relations
Madras School of Social Work
Skills
- Operations
- Merchandising
- Competency Development
- Brand Management
- Structured Operating Processes
Websites
Profile Summary
Senior Management Professional with a proven track record of setting up and running high performance teams. Demonstrated ability in delivering superior customer experience by focusing on the people and processes that will deliver those experience. A firm believer in the power of motivated employees and superior customer experience as key factors towards delivering successful outcomes., 20+ years of success & excellence in building and managing new businesses, developing regional team networks, managing service delivery and working in partnership with multiple stakeholders to deliver exceptional results. Helped develop operational strategies and translated those into actionable goals. Managed P&L responsibility as well as business expansions. Passionate about building high performance teams.
Significant Accomplishments
- Worked with L&D and HR to design and roll out learning modules for the front line
- Exceeded revenue and reduced cost targets for the last 10 years running – pre-pandemic
- Pioneered ‘Virtual Workplace’ workflows to improve productivity while working remotely
- Assisted and opened Kolkata operations in 2018
- Awarded “Best Merchandiser “2003-2004
- Achieved highest CTS (Contribution to sales) for house brand 19-20
Personal Information
Date of Birth: 08/23/75
Previous Experience
- Barista Coffee Company Limited-Chennai, Area Manager, 10/01/00, 02/01/02
- Standard Chartered Bank Chennai, Officer Trade Finance, 10/01/97, 10/01/00
Timeline
Senior General Manager– Operations
Health & Glow
09.2020 - Current
General Manager– Operations
Health & Glow
09.2015 - 01.2020
Regional Manager - Operations
Health & Glow
02.2008 - 09.2015
City Head
Health & Glow
06.2004 - 02.2008
Merchandising Manager
Health & Glow
09.2002 - 06.2004
Area Manager
Barista Coffee Company Limited
10.2000 - 02.2002
Officer Trade Finance
Standard Chartered Bank
10.1997 - 10.2000
Post Graduate Diploma - Business Administration
Pondicherry University
Post Graduate Diploma - Personnel Management & Industrial Relations
Madras School of Social Work
Post Graduate Certificate - Business Management
XLRI Jamshedpur – Xavier Labour Relations Institute
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