Aradhana Kumari
DEPUTY MANAGER
Summary
Self-motivated with knowledge in sales and branch management and general bank operations. Excellent interpersonal skills. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Deputy Manager
HDFC Bank
Hyderabad
05.2023 - Current
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Answered customer questions and explained available services such as deposit accounts, life insurance policies, and Demat.
- Assisted customers with setting up or closing accounts, completing various forms, and signing up for new services.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Utilized customer relationship management software to provide accurate and complete customer service.
- Reached out, generated appointments, and built new relationships to grow business.
- Identified, marketed, and recommended bank products and services to achieve individual sales.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Target Achiever
- Followed up with customers to gather feedback and provide additional assistance.
- Complied with regulatory, legal, and ethical requirements to protect bank assets.
Deputy Manager
Kotak Mahindra Bank
Mumbai
06.2022 - 11.2022
- Boosted sales and customer loyalty through incentive programs
- Forecasted trends and recommended improvements based on financial risk analyses
- Generated financial and operational reports to assist management with business strategy
- Maintained friendly and professional customer interactions
- Resolved various issues impacting sales management and business operations
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Business Development Manager
Bancassurance, India First Life Insurance Co. PVT. LTD
Arrah
09.2018 - 09.2021
- Conducted Branch Training of newly launched product
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Participated in team-building activities to enhance working relationships
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Conducted service camps in Branches for old customers on a monthly basis
- Experience in motivating the customers to opt for Life Insurance Product.
Financial Service Consultant
ICICI Bank Ltd
Gaya
12.2017 - 09.2018
- Handled various calls per day to address customer inquiries and concerns
- Target achiever
- Carried out day-to-day duties accurately and efficiently
- Maintained energy and enthusiasm in fast-paced environment
- Improved operations through consistent hard work and dedication
- Certificate of appreciation for good work.
Education
Bachelor of Science - Biotechnology
VKSU
ARRAH 07.2008 - 10.2011
12th - Biology
Mahanth Mahadevanand Mahila College
Arrah 06.2006 - 05.2008
10th Board -
L N Mishra High School
06.2005 - 06.2006
Skills
Microsoft Excelundefined
Certification
BUSINESS ANALYST FROM SIMPLILEARN
Timeline
IRDAI IC38
09-2023
NISM VA
09-2023
Deputy Manager
HDFC Bank
05.2023 - Current
BUSINESS ANALYST FROM SIMPLILEARN
10-2022
Deputy Manager
Kotak Mahindra Bank
06.2022 - 11.2022
Business Development Manager
Bancassurance, India First Life Insurance Co. PVT. LTD
09.2018 - 09.2021
Financial Service Consultant
ICICI Bank Ltd
12.2017 - 09.2018
Bachelor of Science - Biotechnology
VKSU
07.2008 - 10.2011
12th - Biology
Mahanth Mahadevanand Mahila College
06.2006 - 05.2008
10th Board -
L N Mishra High School
06.2005 - 06.2006
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