Aradhana Thorat
Front Office Associate
Summary
Proactive Front Office Associate possessing excellent time management and multitasking skills. Offering 1-year background effectively managing office procedures and prioritizing assignments. Expertise in data entry, bookkeeping and taking high-volume calls on multiple-line system. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
1
1
year of professional experience
Work History
Internship Student
JW Sahar Mumbai
Mumbai
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Sorted, organized and maintained files.
- Produced high-quality communications for internal and external use.
- Interacted with customers by phone, email or in-person to provide information.
- Collaborated with team to optimize workflow and achieve objectives.
Front Office Associate
Fairfield By Marriott, Belagavi
Belagavi, Karnataka
08.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Maintained office supply stock to control shrinkage and prevent overstocking.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Screened visitors and issued badges to maintain safety and security.
- Took more than 30 incoming calls per day, provided information and routed callers to correct personnel.
- Directed phone inquiries, answered customer questions and scheduled appointments.
Education
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management, Silvassa
Silvassa, Dadra And Nagar Haveli 04.2001 -
Skills
Word processing
undefinedTimeline
Front Office Associate
Fairfield By Marriott, Belagavi
08.2021 - Current
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management, Silvassa
04.2001 -
Internship Student
JW Sahar Mumbai
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