Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Aradhna Gusain

Aradhna Gusain

Process Associate
Delhi

Summary

Upcoming BA English Literature graduate with a year of experience in customer success and event management. Previous exposure to client handling, combined with skills in data analysis, desk research, client management, and complex problem solving, can be great assets for quality work in any organization.

Overview

1
1
year of professional experience
3
3
years of post-secondary education

Work History

Process Associate

Paytm
05.2023 - 09.2023
  • Served as key point of contact for escalated issues, diffusing tension, and ensuring prompt resolution
  • Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills
  • Leveraged strong interpersonal skills to establish rapport with clients quickly, building trust and enabling more effective problem-solving
  • Reduced customer complaints with proactive issue identification and resolution strategies
  • Managed 100+ calls per day, maintaining quality over 95%
  • Conducted quality assurance checks on completed work, ensuring accuracy and compliance with established guidelines

Volunteer

Sri Dev Suman Uttarakhand University
10.2022 - 01.2023
  • Maintained up-to-date knowledge of industry best practices by attending conferences and training sessions relevant to the organization's mission.
  • Boosted fundraising efforts, securing valuable donations and sponsorships through targeted campaigns.
  • Actively participated in staff meetings, contributing ideas for process improvement and programme development strategies.
  • Coordinated volunteer training sessions to ensure consistent delivery of services across teams.
  • Supported public relations efforts by representing the organization at various community events and building positive relationships with potential supporters.

Education

Bachelor of Arts - English Literature

Sri Dev Suman Uttarakhand University
Dehradun, India
07.2021 - 06.2024

Skills

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Accomplishments

  • Documented and resolved customer complaints, which reduced customer turnaround time by 20%
  • Gold medalist in state-level skipping competition

Timeline

Process Associate

Paytm
05.2023 - 09.2023

Volunteer

Sri Dev Suman Uttarakhand University
10.2022 - 01.2023

Bachelor of Arts - English Literature

Sri Dev Suman Uttarakhand University
07.2021 - 06.2024

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Aradhna GusainProcess Associate