To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
years of professional experience
9
years of post-secondary education
3
Languages
Work History
DOLPHIN HOTEL
HOSTESS
10.2016 - 3 2017
Job overview
Developed long term relationship with customers to increase opportunities for repeat business
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
VYTLA RESIDENCY
FRONT OFFICE MANAGER
07.2018 - 04.2020
Job overview
Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
TEAM LEADER
FLIPKART
07.2022 - 01.2024
Job overview
Participated in regular meetings with senior leadership to provide updates on team progress
Maintained positive working relationship with staff and management
Monitored daily workflow to ensure adherence to established policies and procedures
Assigning works to staff for smooth operations
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Managed time efficiently in order to complete all tasks within deadlines.