ARATHI SEKHAR
Powai
Summary
Accomplished professional with expertise in data analysis and event coordination, enhancing operational efficiency at HFS International. Spearheaded initiatives leading to ISO certification and increased student enrollment. Proven ability in admissions processing and internal auditing, recognized as a "Super Star" employee. Adept at fostering educational program development and driving organizational success.
Overview
27
27
years of professional experience
Work History
Administrative Support Specialist
HFS International
Powai
12.2015 - Current
- Provide administrative support in the management of an international school offering three curricula: International Montessori, Cambridge, and the International Baccalaureate (IB).
- Manage internal and external correspondence with key stakeholders, ensuring clear and professional communication.
- Oversee student admissions and withdrawals from kindergarten through grade 12.
- Manage guest relations to ensure a welcoming and professional environment.
- Maintain accurate attendance and records for both students and staff.
- Preparation of promotional literature and other marketing materials.
- Coordination of student placement and career guidance in collaboration with counselors.
- Organizing and servicing meetings, including the preparation of agendas and minutes.
- Prepare reports, data analyses, and statistics for leadership review.
- Manage applications for school awards and recognitions.
- Coordinate and support the planning of school events and activities.
- Contribute to strengthening systems, and streamlining administrative processes.
- Organize and facilitate educational, social, and extracurricular programs.
- Assist with general Human Resources functions, as required.
- Oversee office operations to ensure efficiency and professionalism.
- Training undertaken: MINDLER – Certified Career Coach Program, Level II.
- The Elements of Effective School Branding – Aditya Birla Education Academy.
- MISA training (Members of the International School Association) for Admin Officers.
- Ad hoc – First Aid; Handling of Health and Hygiene; Soft Skills, IT, and Coursera courses.
Quality Co-ordinator and Executive Assistant to Principal
Global Indian International School
Singapore
05.2008 - 05.2015
- Company Overview: Singapore–Balestier Campus
- Executive Assistant to Principal: Human Resource related activities such as labour law compliance, record keeping, hiring and training, compensation, relational assistance and help with handling specific performance issues at the campus.
- Handling work related to Admin & Academics at the Principal’s office.
- Co-ordinate to resolve parent issues escalated to Principal’s office.
- Preparing business development plans to increase student enrolment.
- Quality Coordinator: Co-ordinating Education Excellence at Campus Level by conducting periodical internal audits.
- Developing and implementing Green Initiatives action plans and programmes at Campus Level.
- Co-ordination of external Audits and ensure satisfactory completion of audits.
- Played active role in the achievement of Environment Awards and Education Excellence Awards like School Green Audit Awards; Loo Award, Restroom Award; SPRING; IMC; ISO; EduTrust certification.
- As an Activities Co-ordinator handled Extra and Co curricular activities; initiating and implementing programmes at a campus like Summer Camp; CAST; Adventure Camp; Financial Literacy Camp.
- Assisted the Principal, who was also the Project Director in Co-Managed School Projects.
- Coordinated major events of the school viz., Jhankaar - Dance Competition; Global School Awards; Green Carnival; Best Out of Waste Competition.
- Singapore–Balestier Campus
- Awarded as the “Super Star” and “Green Champ” employee for the year 2013.
- “STAR” employee for the year 2010 and 2012 by GIIS, Singapore.
- Lead role in the school’s achievement of Environment and Education Excellence Awards like School Green Audit Awards; Loo Award, Restroom Award; SPRING; IMC; ISO; EduTrust certification.
- Drawn Business Development Plans to increase enrolments.
- Key person in launching the Cultural Activities & Sports Training of GIIS, Singapore.
- Have successfully organized many inter-school events & competitions.
Customer Service Officer
Suntec Mall Management
Singapore
11.2007 - 05.2008
- Handling and monitoring of all processes of customer relationship.
Technical Sales Coordinator
Wave Computers
Abu Dhabi
05.2006 - 12.2006
- Handling all functions of sales co-ordination.
Customer Care Executive
Satyam Infoway Ltd
Chennai
07.1999 - 10.2000
- Played a Key role as in-charge of the entire team (Technical support).
- Personnel Management: Scheduling, Training new personnel, Knowledge Sharing.
- Training people from Outsourced Centre(s).
- Documentation of the department function activities.
- Responsible for the ISO Certification process of the centre.
- Streamlining all monitoring processes through Performance Tracking and Agent Utilisation.
- Fixing Quality parameters and monitoring the same for compliance and proposing corrective actions.
- Analysing reports of the National Customer Care function.
- The first ISP in India, to be ISO 9002 certified for the Customer Care function.
Executive – Dematerialization of shares
Standard Chartered Bank
Chennai
10.1998 - 07.1999
- Handled all processes, monitoring and reporting for dematerialization of shares.
Education
Post Graduate Diploma - Business Administration
Annamalai University
India01.2012
Master of Arts - Public Administration
Madras University
Chennai, India10.2003
Bachelor of Science - Mathematics
Madras University
Chennai, India04.1998
GNIIT Program -
NIIT
Chennai, India01.1998
Skills
- Data analysis
- Document management
- Event coordination
- Admissions processing
- Internal auditing
- Educational program development
Additional Qualifications
- Certified as an Internal Quality Auditor – ISO (GIIS and Satyam Infoway)
- Internal Assessor for EduTrust.
- Completed certificate course on Human Resources by Open Training Institute.
- MINDLER – Certified Career Coach Program, Level II.
- Certified Life Coach from Indian Institute of Skill Development.
- Certified Examiner for Quality Management for the IMC Ramakrishna Bajaj National Quality Award Criteria.
- Trained in Communication and Relationship Management for employability skills.
- Attended workshop on Handling Difficult customers & Initiative & Enterprise (ESS) – GIIS, Singapore.
- Service Excellence in Customer Care conducted by Team Productivity Consultants Limited, Bangalore.
Timeline
Administrative Support Specialist
HFS International
12.2015 - Current
Quality Co-ordinator and Executive Assistant to Principal
Global Indian International School
05.2008 - 05.2015
Customer Service Officer
Suntec Mall Management
11.2007 - 05.2008
Technical Sales Coordinator
Wave Computers
05.2006 - 12.2006
Customer Care Executive
Satyam Infoway Ltd
07.1999 - 10.2000
Executive – Dematerialization of shares
Standard Chartered Bank
10.1998 - 07.1999
Post Graduate Diploma - Business Administration
Annamalai University
Master of Arts - Public Administration
Madras University
Bachelor of Science - Mathematics
Madras University
GNIIT Program -
NIIT