Arathy Menon

• Conferred with existing and potential customers to assess requirements and propose optimal solutions.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Handled customer complaints and helped team in troubleshooting problems for corrective action.

• Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
• Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
• Made recommendations for changes in funding process and policies based on data and judgment.
• Resolved all issues efficiently, which in turn enhanced customer satisfaction ratings.
• Reached conformity with product quality specifications by ensuring that GAP practices were in place.
• Collaborated with different teams to ensure smooth processing especially during peak seasons
• Developed processes and procedures for the products.
• Tasked to turn around low-growth operation by solidifying workflow processes, strengthening client relationships and improving communications supporting client advocacy.

• Managed to get on floor work experience to understand complexity of product and process
• Assisted established management staff with operational oversight, business development and process improvement strategies.
• Assisted Management in sales
• Assisted Management and Quality Control during audits

Daily Activities:

• Reporting on the Nostro Account of Standard Chartered India
• Verify imbalances in the account and take actions to rectify them
• Preparation of Corrective Action Reports for the management

Management Activities:

• Coordinated revamping of the Document of Instructions used for training purposes
• Part of team conducting intra team audit
• Prepared minutes for the management team meetings
• Assisted in various projects
• Helped in organizing team and departmental activities and charity events.