Arati Kurdukar
Pune
Summary
Dynamic Service Coordinator with a proven track record at Concept Information Technologies, adept in customer relationship management and problem-solving. Excelled in resource allocation and service monitoring, significantly enhancing client satisfaction. Demonstrates exceptional communication skills and a commitment to resolving customer issues, ensuring operational excellence.
Overview
5
5
years of professional experience
Work History
Service Co-Ordinator
Concept Information Technologies (I) Pvt. Ltd.
09.2006 - 05.2010
- Played front service desk Representative role for IT industry clients to receive their requests for IT Help desk support. Managed approximately 05 requests per day.
- Lodged IT Helpdesk Tickets for computer hardware and networking issues and AMCs
- Arranged quotation from HP, IBM, CISCO Product companies for non warranty hardware parts
- Placed purchase orders of computer / networking hardware parts to HP, IBM and CISCO and follow up with them till order is delivered
- Assigned service team engineers to ticket, managed their onsite calls
- Communicated with clients and service providers to provide updates on work progress.
- Managed and coordinated service teams to achieve successful completion of service desk ticket.
- Assessed customer needs and developed solutions to meet needs.
- Coordinated and monitored service activities to confirm work met all requirements.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Responsible for online billing and account issues
- Evaluated customer needs and feedback to drive product and service improvements.
Executive – Operations
IBM Daksh Business Process Services Pvt. Ltd
10.2005 - 09.2006
- Managed approximately 30 customer calls per hour
- Addressed and resolved customer mobile billing plan/SIM cards/network specific complaints empathically and professionally
- Gathered and verified all required customer information for tracking purposes
- Defused volatile customer situations calmly and courteously
- Accurately documented, researched and resolved customer service issues
- Referred unresolved customer grievances to designated departments for further investigation
- Managed high call volume with tact and professionalism
- Acted professionally and patiently when addressing negative customer feedback
- Met or exceeded service and quality standards every review period
Education
Diploma in Ayurvedic Diet And Nutrition -
Arogyam Institute
Jalandhar, India05.2023
Teacher Training Course - Education
Renuka Swaroop Institute
Pune06.2013
Bachelor of Commerce -
Savitri Bai Phule Pune University, India
Pune06.2002
Yoga Teacher Training Course -
Yogasadhana
Pune03.2002
Skills
- Service monitoring and evaluation
- Telephone communication
- Resource Allocation
- Excellent Communication
- Problem-Solving
- Time management abilities
- Effective Communication
- Customer Relationship Management
Timeline
Service Co-Ordinator
Concept Information Technologies (I) Pvt. Ltd.
09.2006 - 05.2010
Executive – Operations
IBM Daksh Business Process Services Pvt. Ltd
10.2005 - 09.2006
Diploma in Ayurvedic Diet And Nutrition -
Arogyam Institute
Teacher Training Course - Education
Renuka Swaroop Institute
Bachelor of Commerce -
Savitri Bai Phule Pune University, India
Yoga Teacher Training Course -
Yogasadhana
Similar Profiles
Sameer BandalSameer Bandal
Experience , Business Development Manager at Techhub Pvt. LtdExperience , Business Development Manager at Techhub Pvt. Ltd
Luis BerengerLuis Berenger
Electrical Technician at IElectrical Technician at I
Chantell TothChantell Toth
Being a Parent ( Mother) at IBeing a Parent ( Mother) at I