Arati Narone
Banagalore
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Axis Max Life Insurance
Bangalore
11.2024 - Current
- Communicated regularly with customers to gain insights into their needs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Created reports on sales trends, inventory levels, and financial data.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Recruited and trained new employees to meet job requirements.
- Examined claims, records and procedures to grant approval of coverage.
Customer Support Associate
Tech Mahindra
Bangalore
08.2022 - 06.2024
- Maintained positive working relationship with fellow staff and management.
- Analyzed customer service trends and created solutions to address them.
- Resolved customer inquiries in a timely manner.
- Monitored daily performance metrics related to customer service operations.
- Reviewed resumes and applications for accuracy and completeness.
- Collaborated with Human Resources team members in the development of recruitment processes.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Medical Engagement Associate
Indegene Private Limited
Bangalore
06.2021 - 07.2022
- Called patients to confirm scheduled appointments and obtain additional details.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Performed data entry tasks related to billing and collections procedures.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Communicated with patients with compassion while keeping medical information private.
- Calibrated products to match design and operational specifications.
- Liaised with healthcare teams to deliver and manage care in patient homes.
- Collaborated with multidisciplinary teams to coordinate optimal patient care plans.
- Built trust and rapport with prospective patients to understand treatment needs and determine appropriate level of care.
Customer Service Officer Trainee
Hinduja Global
Bangalore
02.2019 - 05.2020
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Provided customer service support to ensure a positive shopping experience.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collaborated with team members to maintain high level of customer service satisfaction throughout the day.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Listened to customer needs to identify and recommend best products and services.
Education
Bachelor of Science - Chemistry
Solapur University
Solapur06-2012
Skills
- Resume screening
- Report generation
- Time management
- Customer service
- Conflict resolution
- Background checks
- HRIS management
- Administrative support
- Performance metrics
- Problem solving
- Sales reporting
Accomplishments
- Awarded with Employee of the Month award from Tech Mahindra People team for extended Support in recruitment process
- Best Sales team award from Max Life Insurance in Jan 2025
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Kannada
Intermediate (B1)
B1
References
References available upon request.
Timeline
Assistant Manager
Axis Max Life Insurance
11.2024 - Current
Customer Support Associate
Tech Mahindra
08.2022 - 06.2024
Medical Engagement Associate
Indegene Private Limited
06.2021 - 07.2022
Customer Service Officer Trainee
Hinduja Global
02.2019 - 05.2020
Bachelor of Science - Chemistry
Solapur University
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