Arati Prasad
Noida
Summary
Customer-centric professional with over three years of experience across Adobe Digital Experience solutions. Skilled in customer onboarding, user management, and stakeholder coordination, along with cloud products expertise. Adept at delivering training, managing cloud access, troubleshooting technical issues, ensuring provisioning, and collaborating with teams to ensure successful customer adoption. Known for proactive communication, adaptability, and a commitment to delivering top-tier client experiences.
Overview
4
4
years of professional experience
Work History
Customer Onboarding Specialist (Support Engineer)
Adobe Systems
Noida
01.2024 - Current
- Led onboarding for international Adobe Cloud clients, ensuring a smooth setup and adoption.
- Provided technical support for software access, configuration, and troubleshooting.
- Delivered training sessions, and resolved access issues through cross-functional coordination.
- Acted as the primary point of contact for customer queries, improving retention and satisfaction.
- Maintained product knowledge and tailored support while working in 24/7 US rotational shifts.
Senior Associate Executive - Customer Support
InfoEdge
Noida
12.2021 - 12.2023
- Resolved over 30 daily customer queries via calls and over 70 emails.
- Maintained high CSAT scores with strong communication and issue resolution.
- Coordinated with technical teams to streamline service delivery.
- Developed innovative solutions for complex challenges, driving improvements in overall business performance.
Floor Supervisor - Customer Operations
Landmark Group
Noida
03.2021 - 12.2021
- Managed retail operations with daily revenue of Rs. 15 lakhs.
- Supervised staff, and resolved escalations to ensure smooth customer service.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
Education
Bachelor of Science - Retail and Fashion Merchandising
Footwear Design and Development Institute
Noida08.2020
Skills
- Cloud product knowledge
- Technical troubleshooting
- Customer service
- CRM tools: Salesforce, Zendesk, Jira, ServiceNow
- MS Teams and presentation
- MS Office
- Client communication and training
- Interpersonal communication
- Empathy and customer-focused
- Verbal and written communication
- Team building
- Complaint resolution
- Analytical thinking
- Decision making
- Multitasking and shift flexibility
- Software knowledge
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Customer Onboarding Specialist (Support Engineer)
Adobe Systems
01.2024 - Current
Senior Associate Executive - Customer Support
InfoEdge
12.2021 - 12.2023
Floor Supervisor - Customer Operations
Landmark Group
03.2021 - 12.2021
Bachelor of Science - Retail and Fashion Merchandising
Footwear Design and Development Institute