Aravind Babu
Salesforce Administrator & Developer
Bengaluru,Karnataka
Summary
Salesforce Certified Administrator and Service Cloud Consultant and Developer with 4.5+ years of experience in administering complex
Salesforce software solutions for service and sales management and development. Eager to manage and optimize the Salesforce
ecosystem, to discover game- changing insights and drive growth.
Overview
3
3
years of professional experience
6
6
Certifications
Work History
Software Developer (Salesforce)
IQVIA
7 2019 - 10.2021
- Assigned to the responsibilities of Salesforce Administrator and Developer
- Work with Validation Rules, Actions, Approval Processes and Process Builder
- Experience in Apex Classes, Apex triggers, Lightning components, SOQL and SOSL, Salesforce App Exchange, Process Builders and Workflow Rules
- Implementing Apex Classes, Workflow Rules, Process Builders to handle daily activities
- Creation of Dashboards and reports to fill user needs, and design of home pages
- Implementation of custom Approval Processes, to allow user to be able to approve associations between objects.
DC Analyst
Deloitte USI
11.2021 - 09.2022
- Assigned to the responsibilities of Salesforce Developer
- Worked on Apex Classes, Apex Triggers to handle the client requirements
- Took responsibilities of Admin to carry out the Admin configurations.
AssociateTechnical Support Engineer
Salesforce
09.2022 - Current
- Proactively identify,analyze, and resolve technical issues
related to Salesforce applications, ensuring minimal downtime
and optimal performance for end-users. - Work closely with cross-functional teams,including
developers, product managers, and QA, to escalate and
resolve complex technical issues. Provide valuable insights to
enhance the overall product quality. - Developed and maintained a comprehensive knowledge base
of common technical issues, ensuring the efficient resolution
of future customer inquiries. - Improved customer satisfaction by promptly addressing and
resolving technical issues. - Developed strong relationships with key stakeholders,
encouraging open communication channels for reporting
issues or concerns about products or services provided. - Successfully optimized Salesforce.com system processes
resulting in an improvement of customer relationship
management by 20%
Education
B.Tech in Electronics and Communication -
T.K.M College of Engineering
Kollam, Kerala 07.2015 - 2019.05
Skills
Coding and Debugging
Admin
Development
Apex (Triggers & Batches)
GitLab DTK
JIRA
Git Extensions
Troubleshooting
Mobile-based Application Development
Certification
Salesforce Certified Administrator
Timeline
AssociateTechnical Support Engineer
Salesforce
09.2022 - Current
DC Analyst
Deloitte USI
11.2021 - 09.2022
B.Tech in Electronics and Communication -
T.K.M College of Engineering
07.2015 - 2019.05
Software Developer (Salesforce)
IQVIA
7 2019 - 10.2021
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