Aravind Balakrishnan
Bangalore
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Manager -Quality
LTI MINDTREE
Bangalore
06.2022 - Current
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Quality Analyst
Sorting Hat Technologies Pvt Ltd
Bangalore
01.2021 - 03.2022
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
- Analyzed quality and performance data to support operational decision-making
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training
- Defined and implemented quality initiatives to reduce risk
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity
- Developed training materials, SOPs and work instructions to supplement new team member onboarding
- Monitored KPIs to proactively address bottlenecks and quality issues
- Conducted call listening session for associates to improve productivity and quality
- Deliver timely one on one feedback to associates to reduce errors and ensure standard SOP is followed across the floor.
Quality Analyst
Wakefit Innovations Pvt limited
Bangalore
01.2020 - 10.2020
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
- Edited, proofed and critiqued internal documents to improve clarity
- Developed and maintained quality assurance procedure documentation
- Audit Inbound/ Outbound calls along with chats and tickets
- Provide effective and time bound feedback for the associates to improve their performance.
Senior Quality Analyst
Celtycs Outsourcing Private Limited
Bangalore
05.2019 - 10.2019
- Administered internal quality audits and assessed results to inform corrective action measures
- Edited, proofed and critiqued internal documents to improve clarity
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity
- Monitored KPIs to proactively address bottlenecks and quality issues
- Developed training materials, SOPs and work instructions to supplement new team member onboarding
- Analyzed quality and performance data to support operational decision-making
- Participated in departmental meetings to establish short- and long-term strategy
- Conducted calibration session between vendors and clients to ensure set SOP is followed and also to reduce errors.
Quality Analyst
Hinduja Global Solutions
Bangalore
06.2014 - 05.2018
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
- Developed and maintained quality assurance procedure documentation
- Edited, proofed and critiqued internal documents to improve clarity
- Analyzed quality and performance data to support operational decision-making
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training
- Defined and implemented quality initiatives to reduce risk
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity
- Developed training materials, SOPs and work instructions to supplement new team member onboarding
- Implemented test scripts and recorded results
- Monitored KPIs to proactively address bottlenecks and quality issues
- Conduct calibration sessions with the clients to ensure desired SOP is met by the organization thereby reducing the penalties imposed by client for escalations received from customers
- Provide 1 on 1 and group feedbacks to ensure team adheres to the set quality parameters.
Education
Bachelor of Commerce - Financial Accounting
Ettumanoorappan College
06.2004 - 05.2007
High School Diploma - undefined
IHRD
06.2001 - 05.2003
Degree - Science Education
Baker Vidyapeedh
06.2000 - 05.2001
Skills
Quality ImprovementExcellentData analysisVery GoodTraining implementationReport creationData interpretationOperations monitoringCorrective actionsSamplingCorrection action planningMS OfficeLanguagesEnglishMalayalamHindiTamilAmbitious Quality Analyst with track record of dependability and leadership Knowledgeable in QA methodology with proven history of reducing errors to increase quality Proficient in preparing test cases, plans and scripts Dedicated to analyzing and resolving defects
Timeline
Assistant Manager -Quality
LTI MINDTREE
06.2022 - Current
Quality Analyst
Sorting Hat Technologies Pvt Ltd
01.2021 - 03.2022
Quality Analyst
Wakefit Innovations Pvt limited
01.2020 - 10.2020
Senior Quality Analyst
Celtycs Outsourcing Private Limited
05.2019 - 10.2019
Quality Analyst
Hinduja Global Solutions
06.2014 - 05.2018
Bachelor of Commerce - Financial Accounting
Ettumanoorappan College
06.2004 - 05.2007
High School Diploma - undefined
IHRD
06.2001 - 05.2003
Degree - Science Education
Baker Vidyapeedh
06.2000 - 05.2001