Aravind Balakrishnan
Bangalore
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Manager -Quality
LTI MINDTREE
Bangalore
06.2022 - Current
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Quality Analyst
Sorting Hat Technologies Pvt Ltd
Bangalore
01.2021 - 03.2022
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
- Analyzed quality and performance data to support operational decision-making
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training
- Defined and implemented quality initiatives to reduce risk
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity
- Developed training materials, SOPs and work instructions to supplement new team member onboarding
- Monitored KPIs to proactively address bottlenecks and quality issues
- Conducted call listening session for associates to improve productivity and quality
- Deliver timely one on one feedback to associates to reduce errors and ensure standard SOP is followed across the floor.
Quality Analyst
Wakefit Innovations Pvt limited
Bangalore
01.2020 - 10.2020
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
- Edited, proofed and critiqued internal documents to improve clarity
- Developed and maintained quality assurance procedure documentation
- Audit Inbound/ Outbound calls along with chats and tickets
- Provide effective and time bound feedback for the associates to improve their performance.
Senior Quality Analyst
Celtycs Outsourcing Private Limited
Bangalore
05.2019 - 10.2019
- Administered internal quality audits and assessed results to inform corrective action measures
- Edited, proofed and critiqued internal documents to improve clarity
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity
- Monitored KPIs to proactively address bottlenecks and quality issues
- Developed training materials, SOPs and work instructions to supplement new team member onboarding
- Analyzed quality and performance data to support operational decision-making
- Participated in departmental meetings to establish short- and long-term strategy
- Conducted calibration session between vendors and clients to ensure set SOP is followed and also to reduce errors.
Quality Analyst
Hinduja Global Solutions
Bangalore
06.2014 - 05.2018
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
- Developed and maintained quality assurance procedure documentation
- Edited, proofed and critiqued internal documents to improve clarity
- Analyzed quality and performance data to support operational decision-making
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training
- Defined and implemented quality initiatives to reduce risk
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity
- Developed training materials, SOPs and work instructions to supplement new team member onboarding
- Implemented test scripts and recorded results
- Monitored KPIs to proactively address bottlenecks and quality issues
- Conduct calibration sessions with the clients to ensure desired SOP is met by the organization thereby reducing the penalties imposed by client for escalations received from customers
- Provide 1 on 1 and group feedbacks to ensure team adheres to the set quality parameters.
Education
Bachelor of Commerce - Financial Accounting
Ettumanoorappan College
06.2004 - 05.2007
High School Diploma - undefined
IHRD
06.2001 - 05.2003
Degree - Science Education
Baker Vidyapeedh
06.2000 - 05.2001
Skills
Quality Improvementundefined
Timeline
Assistant Manager -Quality
LTI MINDTREE
06.2022 - Current
Quality Analyst
Sorting Hat Technologies Pvt Ltd
01.2021 - 03.2022
Quality Analyst
Wakefit Innovations Pvt limited
01.2020 - 10.2020
Senior Quality Analyst
Celtycs Outsourcing Private Limited
05.2019 - 10.2019
Quality Analyst
Hinduja Global Solutions
06.2014 - 05.2018
Bachelor of Commerce - Financial Accounting
Ettumanoorappan College
06.2004 - 05.2007
High School Diploma - undefined
IHRD
06.2001 - 05.2003
Degree - Science Education
Baker Vidyapeedh
06.2000 - 05.2001
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