Aravind Disilva A
Perambur
Summary
Dynamic professional with extensive experience Payment Investigation, excelling in team management and financial operations. Proven track record in process improvement and conflict resolution, enhancing efficiency and fostering a collaborative environment. Adept at multitasking and delivering exceptional customer service, driving team performance and achieving business objectives.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Citibank services India Private Limited
Chennai
01.2021 - Current
- Managed daily operations for team of 8, ensuring efficiency and adherence to project deadlines.
- Monitored team performance, tracked progress, and provided actionable feedback for improvement.
- Recruited qualified candidates through job postings and interviews; extended employment offers.
- Established clear communication channels between departments to enhance information sharing.
- Created comprehensive onboarding program and conducted orientation sessions for new hires.
- Implemented process improvements that increased efficiency while minimizing costs.
- Resolved team conflicts promptly to maintain a harmonious work environment.
- Conducted regular employee performance evaluations to drive growth and development.
- Managed payment processing to maintain accurate and timely financial operations.
- Resolved payment investigation cases efficiently, contributing to seamless financial operations.
Senior Officer/Analyst
Standard Chartered Global services
Chennai
01.2015 - 12.2020
- Handling corporate clients of USA and UK markets according their time zones
- Provided end to end solution for the account level queries
- Payment investigation
- Swift payment
- Swift investigations
- Providing Banking and Audit confirmation
- Managing all the products of wholesale banking such as Cash, Straight2Bank
- Working as a critical resource in UK & US cash with all my possible effort to meet the business expectation
- Mitigating risks in terms of banking operations towards customers
- To handle customer complaints and conduct investigation timely to resolve the problems
- To perform quality assurance check ensuring effectively and efficiently in daily operations in compliance with the internal/Scheme rules and regulations.
- Handling Import and Export Letter of credit
- LC processing amendments, confirmation, payments
- Investigation LC flow
Senior Accounts Executive
Ajuba Solutions Pvt, Ltd.
06.2012 - 01.2015
- Worked as a personal assistant for the doctors in USA.
- Calling insurance companies for the medical bill payment
- Calling customers to claim the bill payments
- Generating a consolidated report for the team performance.
- Worked as a representative for Government insurance companies in USA
Education
BCA - Computer Applications Development
MADRAS CHRISTIAN COLLEGE
Madras04-2012
XII STD -
MCC, SCHOOL
Chetpet, Chennai04-2009
X -
ST PAULS HR SEC SCHOOL
Chennai04-2007
Skills
- Team management and leadership
- Financial operations
- Process improvement
- Conflict resolution
- Communication skills
- Quality assurance
- Decision-making
- Problem-solving
- Adaptability and flexibility
- Multitasking and organization
- Customer service and relations
- Team motivation
- Scheduling and planning
- Employee supervision
- Microsoft Excel and Word
Accomplishments
- Icon Awards for Responsive & Trustworthy for 2017 & 2018 respectively
- Excellence and Outstanding performance award for Q1 2017
- "Wall of Fame" awarded for multiple times for extraordinary performance for Best Client Experience
- Awarded "Best Team Player" for demonstrating highest standards of professional Excellence in Q4 2018
Disclaimer
I hereby declare that all the information furnished above is true and correct to the best of my knowledge and belief.
Area Of Expertise
- Email Communication
- Voice & Non-Voice Platform
- Complaint Management
- Collaboration with internal team & Stakeholders
- Payment investigation
- Interpersonal skills
- Analytical Knowledge
- Exceptional client Experience
Personal Information
- Father's Name: Anthony Doss. A
- Date of Birth: 05/19/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
Assistant Manager
Citibank services India Private Limited
01.2021 - Current
Senior Officer/Analyst
Standard Chartered Global services
01.2015 - 12.2020
Senior Accounts Executive
Ajuba Solutions Pvt, Ltd.
06.2012 - 01.2015
BCA - Computer Applications Development
MADRAS CHRISTIAN COLLEGE
XII STD -
MCC, SCHOOL
X -
ST PAULS HR SEC SCHOOL
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