Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Extracurricular Activities
Disclaimer
Personal Information
Timeline
Generic

Aravind Kumar

Healthcare Operations

Summary

Experienced healthcare operations professional with 9 years of progressive experience, including 5+ years as Executive Secretary to the CEO of Dr. Rela Institute & Medical Centre. Skilled in coordinating complex projects, streamlining operations, managing events, and ensuring high levels of patient satisfaction. Certified in Lean Six Sigma Green Belt - Healthcare. Recognized for strong organizational values and ethics. Seeking career growth in a reputable professional environment.

Overview

16
16
years of professional experience
12
12
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Executive Secretary to CEO

Dr. Rela Institute & Medical Centre
02.2020 - Current
  • Managed the CEO's appointments, meetings, and travel logistics.
  • Organized and facilitated high-level meetings with senior management for daily operations.
  • Prepared and presented MIS data for the CEO's review, aiding in strategic decision-making.
  • Ensured patient satisfaction across all departments by addressing concerns and coordinating with teams.
  • Addressed doctors' concerns and ensured their requirements were met.
  • Contributed to key decisions and oversaw their successful implementation.
  • Tracked meeting minutes and ensured timely completion of action items.
  • Conducted regular rounds, escalating critical issues to the senior management team and CEO.
  • Oversaw manpower and financial approvals, ensuring operational efficiency.
  • Handled confidential information in professional manner.
  • Improved internal communication by creating informative reports, presentations, and memos for executives and team members.

Service Line Manager

Gleneagles Global Health City
09.2016 - 02.2020
  • Managed staffing and prepared daily census reports.
  • Handled departmental indenting and updated MIS data for OPD.
  • Led and engaged teams for daily operations, ensuring smooth workflow.
  • Resolved patient complaints and managed doctors' requirements effectively.
  • Organized departmental meetings and executed management decisions for operations.
  • Played a key role in implementing new concepts for operational improvement.
  • Coordinated with various departments for day-to-day operations.
  • Assisted front office staff in counseling new patients and guiding them to relevant specialties.
  • Trained new staff and assigned them to appropriate departments.
  • Conversion Manager (Last 3 months): Coordinated patient admission processes, counseled on billing, addressed patient requirements during admission, maintained a conversion tracker to reduce dropouts, ensured in-house completion of advised services (Lab, Radiology & Procedure), facilitated discount approvals from management, handled departmental requirements and doctor queries, ensured patient satisfaction, and collated/emailed conversion data daily and monthly. Improved overall departmental performance.
  • Established a culture of excellence within the team by setting clear expectations, providing regular feedback, and promoting continuous learning opportunities.

Supervisor

Hola Restaurant
01.2015 - 06.2016
  • Managed reservations and staffing.
  • Handled customer queries and feedback.
  • Prepared sales and expenditure reports.
  • Coordinated and managed events, including planning special occasions.
  • Contributed to setting monthly targets and achieving sales goals.
  • Managed purchases and processed vendor payments.
  • Handled salary and service charge disbursements to staff.

Executive

ITC Grand Chola
01.2014 - 01.2015
  • Updated guest registration details and entered C-Forms for international guests.
  • Maintained departmental indent and sorted registration cards in sequence.
  • Prepared reports on arrival and departure.
  • Assisted with concierge duties as required.

Customer Service Executive

Life Style (Landmark Group)
12.2009 - 10.2010
  • Handled and guided customers effectively.
  • Conducted daily stock verification for all products.
  • Managed inventory and updated daily sales reports.
  • Coordinated brand staff with management.
  • Handled customer feedback on a daily basis.

Education

Bachelor Degree - Public Administration

Madras University
04.2001 - 01.2013

Higher Secondary Examination - undefined

Holy Prince Matriculation Higher Sec. School

Secondary Examination - undefined

Holy Prince Matriculation Higher Sec. School

Skills

  • MS-Office (Word, Excel, PowerPoint)

Calendar management

Meeting coordination

Travel arrangements

Excellent communication

Certification

Certified Lean Six Sigma Green Belt - Healthcare by MSME, Government of India.

Accomplishments

  • Special Recognition Award in Dr. Rela Institute & Medical Centre.
  • Best Employee of the Month in Life Style.

Extracurricular Activities

Black Belt in Karate, participated in tournaments.

Disclaimer

I hereby declare that the above-furnished details are true to the best of my knowledge and belief.

Personal Information

  • Date of Birth: 11/04/91
  • Gender: Male
  • Nationality: Indian
  • Religion: Hindu

Timeline

Executive Secretary to CEO

Dr. Rela Institute & Medical Centre
02.2020 - Current

Service Line Manager

Gleneagles Global Health City
09.2016 - 02.2020

Supervisor

Hola Restaurant
01.2015 - 06.2016

Executive

ITC Grand Chola
01.2014 - 01.2015

Customer Service Executive

Life Style (Landmark Group)
12.2009 - 10.2010

Bachelor Degree - Public Administration

Madras University
04.2001 - 01.2013

Higher Secondary Examination - undefined

Holy Prince Matriculation Higher Sec. School

Secondary Examination - undefined

Holy Prince Matriculation Higher Sec. School

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