Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Aravind M

Erode

Summary

IT Analyst with 5 years of experience in Proactive Problem Management and SCCM Imaging at HCLTech, managing large-scale operational data and driving process automation. Recently transitioned into Data Science with hands-on experience in machine learning, deep learning, streamlit dashboards, web scraping, and cloud-based data workflows. Skilled in Python, SQL, and Power BI with multiple projects involving real-world datasets and business use cases. Seeking entry-level roles in Data Science, Analytics, or ML to apply analytical rigor and build data-driven solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

SCCM Imaging Analyst

HCLTech
01.2023 - 01.2025
  • Managed OS deployment for 5000+ systems using SCCM/MECM.
  • Created Task Sequences for zero-touch installation; built and managed application & driver packages.
  • Handled VB/Powershell script edits and conducted in-depth troubleshooting using logs and internal blogs.
  • Performed trouble shooting on daily deployments (~10 systems/day) and ensured deployment quality via SCCM monitoring tools.

Senior Analyst

HCLTech
01.2020 - 01.2023
  • Analyzed over 100,000 monthly incident and service request tickets using ServiceNow and Excel to identify patterns and reduce ticket volume.
  • Investigated root causes of complex IT issues by correlating application, hardware, and infrastructure failures.
  • Discovered systemic problems (e.g., outdated drivers, location-specific issues) and proposed preventive solutions.
  • Delivered executive-level insights via PowerPoint and weekly client presentations.
  • Implemented automation initiatives in collaboration with technical teams, leading to:
  • 80% reduction in specific ticket categories
  • 25% overall drop in monthly ticket volume.
  • Acted as a sole PPM analyst handling multiple clients independently; participated in weekly client calls and BAU management.

Education

B.Sc in Design and Computing -

BITS Pilani
06-2024

HCL Techbee early career program -

HCLTech
06-2020

Skills

  • Python
  • Pandas
  • NumPy
  • Matplotlib
  • Seaborn
  • Scikit-learn
  • LangChain
  • Psycopg2
  • SQLAlchemy
  • Regex
  • OS
  • Machine Learning
  • Regression
  • Classification
  • Clustering
  • Deep Learning
  • Computer Vision
  • Data Preprocessing
  • EDA
  • Feature Engineering
  • Outlier Detection
  • Model Evaluation
  • PostgreSQL
  • MongoDB
  • SQL
  • JOINs
  • GROUP BY
  • Subqueries
  • Web Scraping
  • Selenium

Certification

  • Google Cloud Digital Leader (GCP)
  • Oracle Cloud Infrastructure: Foundation Associate, AI Foundations, Data Foundations
  • Data Science & AI Course – GUVI (IIT Madras affiliated, Ongoing)

Projects

Movie Recommendation & Query RAG System, Built a Retrieval-Augmented Generation (RAG) system using LangChain, FAISS, and OpenAI to handle natural language movie queries (e.g., recommendations, release years). Extracted and preprocessed data from MongoDB and transferred to PostgreSQL using Psycopg2 and SQLAlchemy. Created semantic and structural AI agents capable of handling both vector and SQL queries. Deployed a user-friendly Streamlit UI to query the system and visualize results. Bus Schedule Scraper & Streamlit Dashboard, Scraped real-time government bus data from RedBus using Selenium. Preprocessed and stored data in PostgreSQL for downstream reporting and analysis. Built a Streamlit interface for business analysts and tech users to generate reports or perform custom filtering. Electricity Consumption Forecasting (ML), Collected household electricity usage and external weather datasets. Cleaned data, analyzed outliers, analyzed skewness/kurtosis, and enriched it with additional features. Trained regression models to forecast future electricity demand with performance evaluation metrics. Chicago Crime Analysis in Power BI, Cleaned, transformed, and visualized real crime data from Chicago using Power BI. Built maps (Choropleth, Geo JSON), slicers, drill-downs, and trend charts. Created comprehensive interactive dashboards for seasonal, location-based, and crime-type analysis.

Timeline

SCCM Imaging Analyst

HCLTech
01.2023 - 01.2025

Senior Analyst

HCLTech
01.2020 - 01.2023

B.Sc in Design and Computing -

BITS Pilani

HCL Techbee early career program -

HCLTech
Aravind M