Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Aravind M

Chennai

Summary

Results-driven professional with 9+ years of experience in technical infrastructure support, billing coordination, data analysis, and customer service. Expertise in predictive analytics, statistical modeling, Salesforce (SFDC), and order-to-cash operations. Skilled at efficiently resolving customer issues and mentoring teams for operational excellence. Eager to leverage strong analytical and technical competencies in a dynamic European work environment.

Overview

11
11
years of professional experience

Work History

Billing Coordinator

OpenText
02.2024 - Current
  • - Coordinated order processing with sales team and validated purchase orders.
  • - Ensured alignment between Salesforce and NetSuite for accurate booking and invoicing.
  • - Investigated and resolved invoice disputes, improving customer experience.

Senior Technical Associate

Tech Mahindra
02.2021 - 01.2024
  • - Delivered infrastructure support and resolved customer queries in compliance with SLA.
  • - Monitored agent quality and coached team members to meet process standards.
  • - Provided solutions for software, hardware, and network-related issues.

Technical Support Analyst

24/7.ai
07.2019 - 02.2020
  • - Handled first-level support across diverse platforms and escalated unresolved cases.
  • - Contributed to service improvement initiatives through customer insights.

Customer Support Associate

Vertex Customer Solutions
07.2016 - 06.2019
  • - Assisted customers with benefit plans and handled issue resolutions end-to-end.
  • - Fostered a positive customer service environment within the team.

Associate

MMC Infotech
07.2014 - 06.2016
  • - Addressed inquiries regarding products and services, ensuring first-contact resolution.
  • - Escalated recurring issues and suggested process improvements.

Education

Bachelor of Engineering - Mechanical Engineering

Priyadharshini Engineering College
01.2012

Skills

  • Data analysis and visualization skills
  • Integrated Salesforce and NetSuite operations
  • Client service and SLA coordination
  • Proficient in hardware and software diagnostics
  • Quality assurance and process optimization
  • Efficient order fulfillment
  • Web scraping expertise
  • Performance evaluation and coaching

Languages

- English - Fluent
- Tamil - Native
- Hindi - Conversational

Additional Information

  • - Willing to relocate across Europe
  • - Open to visa sponsorship (e.g., EU Blue Card, Germany Opportunity Card)

Timeline

Billing Coordinator

OpenText
02.2024 - Current

Senior Technical Associate

Tech Mahindra
02.2021 - 01.2024

Technical Support Analyst

24/7.ai
07.2019 - 02.2020

Customer Support Associate

Vertex Customer Solutions
07.2016 - 06.2019

Associate

MMC Infotech
07.2014 - 06.2016

Bachelor of Engineering - Mechanical Engineering

Priyadharshini Engineering College

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Aravind M