ARAVIND NATH
Mulackal(H),Kothala PO,Pampady,Kottayam,Kerala
Summary
A banking professional with more than a decade of experience in branch banking and customer service. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager-Floor Supervisor,Customer Care
South Indian Bank Ltd
2021.04 - Current
- Resolved escalated customer issues with empathy and professionalism while meeting company objectives.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Clerk
South Indian Bank Ltd
2013.12 - 2021.03
- Built and maintained client relationships through quality, personalized interactions.
- Branch day-to-day operations fulfilled diverse duties to provide customer service, operate money counters, ATM operations, gold loans, maintain accounts, open new accounts, KYC updation, cheque clearing, loan documentation and NPA recovery.
- Worked as a Branch Marketing Coordinator, identifying customer needs, as well as cross- and up-sell opportunities.
Education
Bachelor of Science - Mathematics
Mahatma Gandhi University
St.Berchmans College,Changanacherry Kottayam2013-05
Skills
- Customer service
- Team building
- Client relationship management
- Operational efficiency
- Branch operations
- Marketing coordination
Certification
- Registered as Specified Person with Insurance Institute of India.
Languages
- Malayalam,English
PERSONAL DETAILS
Date of Birth:19/03/1993
LinkedIn:www.linkedin.com/in/aravindnath93
Timeline
Assistant Manager-Floor Supervisor,Customer Care
South Indian Bank Ltd
2021.04 - Current
Clerk
South Indian Bank Ltd
2013.12 - 2021.03
Bachelor of Science - Mathematics
Mahatma Gandhi University