ARAVIND SABESAN
Summary
I have total IT 13.11 Years and Microsoft Intune 5+ years TO be the valuable part of the organization by using my knowledge and skill which gives the new dimension to the organization. Where I can use my leadership skills with innovative ideas, while being flexible and adaptive, to act as a catalyst for the growth of myself and the organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Associate Consultant
HCL TECHNOLOGIES
06.2020 - 06.2025
- Strong troubleshooting skills on Device provisioning and application deployment via Intune
- Requirements gathering from customer on MDM (iOS, Android and Windows)
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction.
- Plan and execute large-scale device migration projects, incorporating Intune Configuration best practices for seamless deployment.
- MDM (Intune) Technical team lead, for Off-Shore and On-site Teams
- Configuration and Troubleshooting on End User Hardware
- Software Deployment through SCCM and remediation tasks
- Troubleshooting issues by taking remote access
- Lead the Device Migration process from legacy systems to Microsoft Intune, ensuring minimal downtime and disruption to business operations.
- Create and manage different reports MTTR, Ticket Inflow, Aging Ticket, RU count & SOW.
- Generating Device inventory reports in Intune.
- Implementation and Management of Device profiles.
- Microsoft Intune Administrator and mobility end to end support.
- Over seeing purchase of mobile Devices, by collaborating with overseas vendor as per client requirements.
- Maintaining Hardware Asset Inventory to minimize client expenditure.
- Ensuring continuous training for L1, L2, Onsite, Premier support, FSS and Internship team members.
- Plan and deliver End-User Training sessions to help employees adapt to new device configurations and Microsoft Intune features.
- Serve as the Configuration Specialist for Microsoft Intune, ensuring all device settings, policies, and profiles are correctly implemented and optimized.
- Managing L2 Device MAC Devices in Enrollment.
- Supporting 72 MAC BYOD Devices managing and taking compliance Devices.
- Onboarding new Devices enrollment and all level of support.
- Client: Smith & Nephew, on semi
RMC Tools
Microland PVT LTD
02.2018 - 02.2020
- Profile Configuration on iPhone and Android phones through Air watch
- Handling Device enrollment issues on Air watch and BES
- Overall Management of Mobile Iron platform by performing activities such as wipe, retire, block, re-provision of Device in Mobile Iron.
- Deploy LOB or in-house application to Air watch
- Profile creation and Management in Air watch and Mobile Iron platform.
- Provided support using Dell, BMC remedy, Service Now ticketing tools.
- Configure Mobile Devices for enterprise users.
- Worked in MDM using Air watch, Mobile Iron & Jamf tool.
- Plan, coordinate, and execute Device Migration strategies aligned with organizational goals and IT policies.
- 1 year experience in Windows Auto pilot and Co-Management MDM Application support
- Deployment of iOS and Android app including line of business apps.
- Worked with other technical teams and on critical and high severity incidents to resolve them without any SLA breaches.
- Configuration of internal and third party apps.
- Monitor Policy Compliance across devices, identifying and remediating non-compliant configurations.
- Performing installation, troubleshooting & Monitoring MDM Agent.
- Participated in IM meetings, reviews and service improvement plans.
- Weekly/Monthly report generation.
- Checking Policies, Groups for various requirements for all the applicable Devices based on the company guidelines.
- Monitor SCCM Health Checkup and proactively resolve issues.
- Client: Serco SunGard, Jubilant Life
Support Engineer
KITCHENBRAINS (H1 B) – United States
12.2016 - 04.2017
- Managing and Troubleshooting SCCM 2012 infrastructure.
- Provide L2 support for SCCM 2012 including CAS, Primary site, site server, sites, boundaries etc.
- Implementing Role-based Administration in System Center 2012 Configuration Manager.
- Mitigated and corrected misconfigured SCCM Site Configuration
- Managing SUP Synchronization, SUP Groups and its deployments.
- Co-ordination with packaging team for identification and removal of unwanted applications
- Responsible for software distribution & deployment across the hierarchy & to End User Systems.
- Responsible for deploying third party and client specific application across the hierarchy.
- Involved in deploying Aruba NAC Agent and assisted in the remediation process
- Responsible for installation, troubleshooting, health checks & remediation of SCCM client.
- Working with (Creating/Modifying) Compliance Baselines as and when required.
- Creating custom SCCM reports using and sharing the report at regular intervals.
- Assist end-users with troubleshooting device issues, application access, and connectivity problems post-migration as part of IT Support responsibilities.
System Admin
Vigna Solutions , Inc. (H1 B)– United States
11.2015 - 11.2016
- Provide L1 support for SCCM 2012 with good understanding of the SCCM infrastructure including Primary site, Secondary site, site server, sites, boundaries, replication etc.
- Managing and Troubleshooting the SCCM 2012 hierarchy
- Responsible for software distribution across the hierarchy
- Responsible for patching Lync infrastructure servers
- Provide technical support and training to IT teams and end-users post-Device Migration to ensure smooth adoption.
- Worked well in a team setting, providing support and guidance.
- Responsible for deployment, troubleshooting, health checks & remediation of SCCM client
- Knowledge of OSD Task sequence troubleshooting and providing RCA for OSD failure by analyzing logs
- Responsible for Managing Active Directory Groups and its memberships
- Troubleshooting SCCM client issue, Application deployment on client from Software Center.
- Managing, Configuring & Troubleshooting Network Infrastructure
- Managing & Configuring / Troubleshooting client-side Printers.
- Troubleshoot all Hardware and Software problems at customer’s end.
Support Engineer
AMA SOFTTECH PVT LTD
05.2009 - 07.2014
- User and group accounts Management using Active Directory Services
- Managing file and folders security using ADS
- Managing LAN & Networking Devices
- Daily backup on tape
- Look out into the Outlook and Lotus notes issue
- Black Berry Devices Configuration
- Document configuration procedures, changes, and standards to ensure repeatability and maintain a central reference for Configuration Specialist activities.
- Communicate with the supplier and vendor for asset related issue
- Handling EPBX server (Basing handling ) Alkatel
- Daily Checkup anti-virus patch Management of trend micro 10.1 Sp1 anti-virus server.
Education
Master of Computer Applications - Computer Science
Annamalai University
Annamalainagar06-2009
BBA - Business Administrator
Annamalai University
Annmalainagar -Tamilnadu06-2005
DHMCAT – Diploma Hospital Management - Hospital Management
Shevaroys Hospital Management
Yercaud Hills ,Salem-Tamilnadu04-2005
12th – Tamilnadu State Board - Science
SSVN Matric High Sec School
Erode, Tamilnadu01.2002
10th Standard-SSLC Tamilnadu State Board - Science
CSI Boys High Sec School
Erode, Tamilnadu01.2000
Skills
- Problem-solving
- Quality assurance
- Planning and execution
- Cost analysis
- Process analysis
- Change management
- Team collaboration
- Decision-making
- Collaborative teamwork
- Issue troubleshooting
- Client relationship management
- Analytical problem solving
- Process improvement strategies
- Report writing
- Forecasting and reporting
- Operations analysis
- Continuous improvement
- Process improvement
- Issue resolution
- User support
- Performance assessments
- Resource evaluation
- Configuration management
- Subject matter expert
Certification
- Microsoft Certified Solutions Associate
- An Introduction to ML, AI, Gen AI and ChatGPT
- ITIL® 4 Foundation: Key Concepts of Service Management
- Service Desk, IT Asset, Service Configuration, and Change
Control Management
Timeline
Associate Consultant
HCL TECHNOLOGIES
06.2020 - 06.2025
RMC Tools
Microland PVT LTD
02.2018 - 02.2020
Support Engineer
KITCHENBRAINS (H1 B) – United States
12.2016 - 04.2017
System Admin
Vigna Solutions , Inc. (H1 B)– United States
11.2015 - 11.2016
Support Engineer
AMA SOFTTECH PVT LTD
05.2009 - 07.2014
12th – Tamilnadu State Board - Science
SSVN Matric High Sec School
10th Standard-SSLC Tamilnadu State Board - Science
CSI Boys High Sec School
Master of Computer Applications - Computer Science
Annamalai University
BBA - Business Administrator
Annamalai University
DHMCAT – Diploma Hospital Management - Hospital Management
Shevaroys Hospital Management
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